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Delayed delivery: Due to the Chinese New Year holidays there will be no delivery from 25-27 January. If your shipping address is in Malaysia or New Zealand, orders might take 1-2 days longer to reach you.
Louis Vuitton only offers delivery in the country where the order has been placed online or by phone.
Delivery options in Singapore:
- Premium Shipping: Same day delivery, order before 12 pm (Complimentary)
- Express Shipping: Next day delivery, order before 5pm (Complimentary)
Four timeslots: 9am-12pm, 12-3pm, 3-6pm, 6-9pm
- Collect in Store – currently only available at Ngee Ann City store: Order is available for collection 1 day after your order is confirmed. You will receive a SMS once your order is ready for collection. (Complimentary)
Delivery options in Malaysia:
- Standard Shipping: West Malaysia – Estimated 3-5 working days, East Malaysia – Estimated 5-7 working days (Complimentary)
- Collect in Store – store of your choice: Available for collection in 3 working days (Complimentary)
Delivery options in New Zealand:
- Standard Shipping: Estimated 4-7 working days (Complimentary)
- Collect in Store – store of your choice: Available for collection in 4 working days (Complimentary)
To collect your order from a store, you will be required to show:
- Confirmation e-mail
- Official photo document (passport or driving license)
- Payment card used for the order
If someone else is collecting your order on your behalf:
Please make sure they bring these elements as well as their own photo document and a letter of authorisation signed by you.
The store will keep your order for 15 days. After this period, it will be cancelled and returned.
Ready to wear: if you are picking up a ready to wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check out STORE LOCATOR for a list of stores that carry ready to wear.
- There is no delivery on Sundays. For Express Delivery orders placed on Friday after 5pm until Sunday, the earliest it will ship is Monday.
- You can find your order's tracking number in your Shipping Confirmation email or follow the shipping status on the MY ORDERS page in your MyLV account.
- Please note that My LV Heritage and My LV World Tour orders are delivered within about 8 weeks and made to order items are delivered within about 5 weeks in Singapore, Malaysia and New Zealand.
All our products are sent gift wrapped (except agenda refills). To find more information on delivery or to reschedule your delivery, please contact our Client Services Team.