Exchange and Return orders
Louis Vuitton products purchased online or by phone can be exchanged within 30 days upon receiving the product
All customised items (hot stamped, engraving, My LV Heritage, My LV World Tour, etc.) are final sale and not exchangeable.
Watches and Fine Jewellery may be exchanged for another product in the same category. When returning Watches or Fine Jewellery please include the product in its original packaging, instructional leaflet, warranty and product certificates such as COSC and GIA (when applicable), along with the invoice or gift receipt.
Fragrances are flammable goods and are subject to laws and regulations that regulate their transportation. Please contact our Client Services Team before returning any fragrance to help you with return or exchange of your Louis Vuitton fragrance. All returns and exchanges of fragrances for change of mind must be in their original packaging (white box wrapped in cellophane), unopened and in sealed condition. If you do not return your fragrance purchases in accordance with our instructions you risk your purchases being confiscated by the state, federal and international authorities that govern the safe and legal transportation of fragrances.