Louis Vuitton products purchased online or by phone can be exchanged within 30 days after the date of delivery.

- All customised items (hot stamped, engraving, My LV Heritage, My LV World Tour, etc.) are final sale and not exchangeable.
- Watches and Fine Jewellery may be exchanged for another product in the same category. When returning Watches or Fine Jewellery please include the product in its original packaging, instructional leaflet, warranty and product certificates such as COSC and GIA (when applicable), along with the invoice or gift receipt.
- Fragrances are flammable goods and are subject to laws and regulations that regulate their transportation. Please contact our Client Services Team before returning any fragrance to help you with return or exchange of your Louis Vuitton fragrance. All returns and exchanges of fragrances for change of mind must be in their original packaging (white box wrapped in cellophane), unopened and in sealed condition. If you do not return your fragrance purchases in accordance with our instructions you risk your purchases being confiscated by the state, federal and international authorities that govern the safe and legal transportation of fragrances.

HOW DO I EXCHANGE OR RETURN MY ORDER?

Contact Client Services

- Your Client Services Advisor will arrange for pickup of the item(s) for shipment back to us. This service is complimentary to you.
- You will receive an email confirming your exchange/return request as well as all the pickup details. Your cancellation will be effective from the date you call us.
- Put your item(s) in the original Louis Vuitton packaging along with the original receipt and returns & exchanges voucher into a parcel and seal accordingly.
- Hand parcel over to the courier.

In-store

- Online purchases can be exchanged/returned in all stores.
- Fragrances may only be exchanged at the store within the country of purchase.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the exchange. Louis Vuitton will do its best to process your exchange as quickly as possible, which should not normally exceed 30 days. Refunds can take up to 14 days to be processed after the cancellation of the order.

Please visit our full Return & Exchange Policy here

Vivienne Music Box