Timepieces
WHAT ARE OUR TIMEPIECES PRODUCT CARE SERVICES ?
Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. Servicing your timepiece every 3-5 years will help keep your timepiece in its best condition.
To prolong the life of your timepiece, please take into account the following considerations.
Timepieces perform differently depending on the level of use, unique to each wearer. To avoid magnetization of your timepiece, limit contact with magnets, telephones, and security scanners. Protect your timepiece from external shock as this can severely impact the functionality. Please remove when performing strenuous physical activities and sports (lifting heavy objects, golf, swimming, etc).
For automatic timepieces, if not worn regularly, they may need to be re-wound in order to ensure optimum performance. The timepiece can be re-wound manually using the crown.
For smart watches, ensure that the mobile phone and watch are both regularly updated.
Exposure to extreme temperatures may cause slight condensation under the watch glass. This will disappear by itself and will not affect watch performance. If condensation does not go away, please contact a Louis Vuitton boutique. Avoid prolonged, full immersion, and use of the crown of your timepiece in water, as this can affect its performance capabilities. Avoid contact with water if wearing a leather/canvas strap . The depth of water resistance is located on the back of your timepiece. Check your watch annually to ensure water resistance.
To clean your timepiece, simply polish with a soft, dry cloth. It is not recommended to clean leather straps as they will age with time and wear. The lifespan of a leather strap will depend on its exposure to moisture and frequency of wear. Rubber straps can be cleaned with slightly soapy water. For steel straps, a soft brush and soapy water can be used to eliminate deposits between the links.
Store your watch in the box provided at purchase or in a cool, dry place away from dust, moisture, and extreme temperatures.
For specific usage instructions, please refer to the booklet provided to you at purchase.
LOUIS VUITTON HORIZON EARPHONES
The Louis Vuitton Horizon earphones have been conceived with fine materials following the highest quality standards of the House, to provide an exceptional product of long durability.
To prolong the life of your earphones, we invite you to take into consideration the following guidelines. Unplug the charging case from the charging cable or induction pad once full battery has been achieved to enjoy optimized battery life. Always place your earphones within the charging or On-the-go (please delete these words) case when not in use. Before doing so, ensure that all elements are dry from any moisture. We recommend our clients to charge their earphones with the cables and adaptors that are provided with the product. Alternatively, please refer to the instructions of your product to check the specifities required for charging the product under ideal and safe conditions. Clean your earphones with a soft, slightly damp cloth and avoid the use of harsh chemicals, cleaning solvents or strong detergents. Avoid storing the product under extreme weather conditions or in dust-filled environments to avoid the components becoming damaged. For health & safety reasons, we recommend replacing or cleaning the ear tips if you notice an accumulation of dirt. These may be requested in your closest Louis Vuitton store. We also advise you to please ensure that the earphones and charging accessories (USB-C charging cable, connector and USB-C charging port) do not present neither moisture nor signs of damage fore being connected to charge.
For any questions regarding the instructions and warranty, please refer to the documents below:
Louis Vuitton Horizon Earphones – First Generation – From 2019 https://www.louisvuitton.com/documents/faq/louis-vuitton-horizon-earphones-first-generation-from-2019
Louis Vuitton Horizon Earphones – Second Generation – From 2021
https://www.louisvuitton.com/documents/faq/louis-vuitton-horizon-earphones-second-generation-from-2021