LEGAL & PRIVACY

Terms and conditions for orders placed by telephone or via the Louis Vuitton website

For further information, please contact our Client Service team

Singapore

Our General Terms of Sale – last updated September 1st, 2019

1 These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, when you order via our website www.louisvuitton.com (our "Website") or by telephone using our Client Service team.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Applicable version of the terms. These terms are applicable for the respective order you make when accepting them. We reserve the right to amend these terms in the future in our sole discretion. You will need to accept the potential future version of the terms for any potential future orders you make. Future amendments have, however, of course no impact on any orders placed or contracts already concluded.

1.4 Contract language. The language of the contract is English.

2 Information about us and how to contact us

2.1 Who we are. We are Louis Vuitton (Singapore) Pte Ltd. Our registered office is 391A Orchard Road #13-01 Ngee Ann City Tower A Singapore 238873 and we are registered under company number 198400487H. 

2.2 How to contact us. Should you require information or help, please contact our Client Services Team at +65 6788 3888 (local rate), Monday-Sunday 10:00am – 9:30pm (including Public Holiday) or by sending us an email using singapore@contact.louisvuitton.com or our EMAIL US contact form in the CLIENT SERVICES section of our website.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails and SMS. When we use the words "writing" or "written" in these terms, this includes emails and SMS.

3 Our products

3.1 Information about our products. Information about the range of products sold via our telephone order service or via our Website is available, with product references, in all Louis Vuitton stores and on our Website.

3.2 Personalised Products. In these terms, where we refer to “Personalised Products” we mean any goods made to your specifications or clearly personalised, for example, orders through our “Mon Monogram”, hot stamping service, or engraving service.

3.3 Please note that certain Personalised Products, such as "Mon Monogram" products may be ordered via our Website, but not via our telephone order service;

3.4 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, but only to the extent this is reasonable for you, particularly because such deviation is insignificant and objectively justified.

4 Placing orders and our contract with you

4.1 Placing orders. Our acceptance of orders is subject to availability. Orders can be placed as follows:

4.1.1 By telephone: Orders can be placed in English or other languages accepted by our Client Service team by calling +65 6788 3888 (local rate), Monday-Sunday 10:00am – 9:30pm (Including Public Holidays).

4.1.2 Via our Website: Orders can be placed through the Singapore section of our Website.

4.2 We only deliver in Singapore. Unfortunately, we do not deliver to addresses outside Singapore, nor care of a hotel, PO Box addresses or to business premises.

4.3 You must be 18 or over. We only accept orders from customers aged 18 and over.

4.4 We only sell our retail products to final customers. Your order on our Website or by telephone must have no direct relationship with a business activity and must be strictly limited to your personal use. Therefore we may decide to refuse acceptance of orders of any orders that, in our sole discretion, do not seem to be for personal use including orders that we deem to be of too high a quantity of any item delivered to the same purchaser and/or to the same postal address.

4.5 Making sure your personalisation details are accurate. If we are personalising products in accordance with details you have given us, you are responsible for ensuring that these details provided are correct.

4.6 Placing an order: When placing an order for the first time, you may either check in as a guest or open an account with us. If you place a telephone order, we will take the necessary details from you by telephone. Otherwise, all steps necessary for placing an order are detailed on our Website. All orders placed are offers to us and are valid for a minimum of 14 days.

4.7 Back orders. Orders that are not currently in-stock may be identified on our website as requiring "additional delivery time" (i.e. a back order). Subject to Condition 5.7 below, you may be able to place a back order for such products.

4.8 Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order.

4.9 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted it or when we actually start shipping the products to the delivery address, at which point a contract will come into existence between you and us.

4.10 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because the pre-authorisation hold for your back order was insufficient or unable to be made, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or if the order is considered to be fraudulent or otherwise made in breach of these Terms of Sale. In such case, you will be notified in Writing and we will not charge you for the product(s).

4.11 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5 Price and payment

5.1 Where to find the price for the product. The price of the product in Singapore Dollars (SGD) which includes GST (and, except where otherwise stated on our Website or notified to you by telephone, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Condition 5.3 for what happens if we discover an error in the price of the product you order.

5.2 We will not provide GST-refund services. We do not provide GST-refund service for orders placed on our Website or by telephone.

5.3 What happens if we got the price wrong. It is always possible that, despite taking all reasonable care, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order at the correct price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

5.4 How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in Singapore, or other payment methods as they become available from time to time by notice on our Website. We will place on our Website details of other payment methods as they become available from time to time. Payment must be made in Singapore Dollars (SGD). In case of a payment by bank transfer, we will send you Louis Vuitton’s bank details by email.

5.5 When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us. If we cancel your order before delivery is completed, we will refund any payments received within 14 business days.

We will inform you by email once the Products have been dispatched.

5.6 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), we may cancel your orders.

5.7 Payment for back orders.

5.7.1 Pre-authorisation holds. We require and apply a pre-authorisation hold for the full purchase price of your back order to your nominated payment credit card, or debit card if that is available through the online payment processor such as PayPal. The amount placed on hold will not be available to you during the period of the pre-authorisation hold. The hold will expire in accordance with your issuing bank's policy or when we complete the transaction and despatch the Products to you, whichever is earlier.

5.7.2 Maximum period of pre-authorisation holds. The maximum authorisation hold period varies depending on your payment method. These time periods are determined by your issuing bank and may change from time to time.

5.7.3 If a pre-authorisation hold expires before the Products are back in stock, we may not be able to complete the transaction and your order will be cancelled. We will use reasonable endeavours to notify you via email or telephone of this.

5.7.4 To the extent permitted by law, we accept no liability for any unavailability or delay relating to Products that are placed on back order.

5.7.5 Where Products placed on back order return to stock and the pre-authorisation hold has not expired, your nominated credit or debit card will be debited for the full purchase price and we will arrange for the Products to be delivered to you in accordance with these terms.

5.8 Security measures.

5.8.1 Payments through our Website are managed on-line with the relevant banking organisations through facilities offered by Adyen, a third party based in the Netherlands which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal data including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Adyen exclusively for the purposes of providing fraud screening services to us, as further detailed in our Privacy Policy. If you do not wish for your personal data to be disclosed and used in this way, we will be unable to accept orders placed by you.

5.8.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal data supplied by you during the order process against appropriate third party databases. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that data You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

5.8.3 If an order placed by you is fraudulent or otherwise made in breach of this Terms of Sale, we are entitled to cancel the sale immediately, and in the event that any sums have already been debited from you and delivery has not been completed, they will be refunded within 14 business days after such notification.

6 Providing the products

6.1 Delivery costs. The costs (if any) of delivery will be as displayed to you on our website or notified to you over the phone, before you place your order. Currently, we offer all delivery services (namely, Standard, Express and Premium delivery) on a complimentary basis. However, we reserve the right to charge you for delivery in the future, by giving you notice on our website or over the phone.

6.2 When we will provide the products. When we provide the products depends on what product you are buying:

6.2.1 For Personalised Products: "Mon Monogram" and "My LV World Tour" Personalised Products will be delivered within 8 weeks from the date payment is received in cleared funds;

6.2.2 For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of the price (including delivery costs).

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control and without negligence on our side, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of unreasonable delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 Click and Collect Service. If you choose to collect your order from one of our stores offering the Click & Collect service, you can collect the order from us at any time after the date we tell you in writing, during the opening hours of the relevant store. Please check the opening hours of our stores in the OUR STORES section on www.louisvuitton.com before making any journey. Please note that your order will be kept in-store for 15 days after which period, we are entitled to end the contract. In this case, the products will be returned to us and we will refund any sums you have paid to us for the cancelled order.

6.5 Click & Collect ID checks. When using our Click & Collect service, we carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you:-

6.5.1 You will be required to show your delivery confirmation email, official photo document such as a passport, Identity Card or photocard driving licence and the payment card used to pay for the order;

6.5.2 If you authorise someone to collect your order on your behalf, please make sure that they bring with them to the store, the delivery confirmation e-mail, your photo document, their own photo document and a letter of authorisation signed by you;

6.5.3 We regret that copies of the documents mentioned in Conditions 6.5.1 and 6.5.2 cannot be accepted.

If for any reason you do not wish to comply with the procedures set out in this Condition 6.5, we regret that you will not be able to use our Click & Collect service.

6.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note asking you to contact our Client Service team in order to arrange an alternative delivery date.

6.7 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Condition 10 will apply.

6.8 Delivery of gifts. In the case of a gift:-

6.8.1 you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of Condition 4.2 above;

6.8.2 if you choose our Click & Collect Service, the third party may collect the products from one of our stores offering the Click & Collect service, but the third party will need to provide the documents set out in Condition 6.5.2.

6.9 Your legal rights if we deliver products late. You have legal rights if we deliver any products late or we are late in making the products available for collection. If we miss the delivery or collection deadline for any products then you may treat the contract as at an end straight away and cancel your order for any of the products or reject products that have been delivered. If the products have been delivered to you, you must allow us to collect them from you. We will pay the costs of or collection.

6.10 Damage. If, at the time of delivery or collection by you, the packaging is damaged, please open the package in the presence of the carrier or store assistant (where you have chosen our Click & Collect Service) in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team as set out in Condition 2.2. If we deliver products to you and products are lost or damaged by our carrier you are entitled to your statutory rights, including warranty rights. Nothing in this Condition affects your statutory warranty rights.

6.11 When you become responsible for the products. The products will be your responsibility from the time we deliver them to the address you gave us or, if you choose to collect your products from one of our stores offering the Click & Collect service, when you collect them from us.

6.12 When you own products. You own the products on the later of the following:-

6.12.1 Once we have received payment in full;

6.12.2 Once the products have been delivered to you or collected by you using our Click & Collect Service.

7 Exchanging products

7.1 In addition to your legal rights, and your right to change your mind (withdrawal right) described in Condition 8, which all remain unaffected by this Condition 7, we operate an exchange policy for our customers in respect of items delivered (but not for Personalised Products), subject to the conditions below.

7.2 Within 30 days after the date of delivery, you may exchange the items in question by using one of the two methods below except in the case of perfume products where the exchange may only be made as described in Condition 7.2.2. Please note that products must be returned in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. In the case of perfume products which have been sealed for health protection or hygiene purposes, the seal on the film covering the perfume box must not have been broken. You may:

7.2.1 Use our complimentary collection service as described in Condition 9.3.1, but please note that no new delivery can take place until we have received the returned products from you;

7.2.2 Exchange your products within our stores in Singapore or abroad (but not in Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, Mongolia, the Dominican Republic, Russia, Thailand, Turkey, Ukraine and Vietnam. Special regulations apply in Korea and Taiwan) except that perfume products may be exchanged within our stores in Singapore only.

7.3 We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes or in the case of perfume products which have been sealed for health protection or hygiene purposes, where the seal on the film covering the perfume box has been broken. You must take reasonable care of products if you wish to exchange them. For shoes in particular, we recommend that you try your Louis Vuitton shoes on a clean floor which will not alter the sole, such as a carpeted surface.

7.4 Where products are exchanged, we will end the original contract and your payment will be applied to the sale for the new items. If the new sale is for a higher price, you must pay the difference in store or as described in Condition 5. We will not be able to provide the replacement products until we have received payment from you. If the new sale is for a lower price, we will refund you for the difference (but not for any delivery charges) by the method you used for payment.

7.5 If products are exchanged using our collection and delivery service, the new sale will be subject to these terms.

7.6 Please note that you may not exchange products which you have received as a result of a prior exchange, but this does not affect your legal rights.

8 Your rights to end the contract

8.1 Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Condition 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Condition 8.2;

8.1.3 If you have just changed your mind about the product, see Condition 8.3.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at Conditions 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are (without limiting your statutory rights):

8.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.2 there is a risk that supply of the products may be unreasonably delayed because of events outside our control;

8.2.3 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).

8.3 Exercising your right to change your mind (withdrawal right). Subject to Condition 8.4.1 below, you have the right to withdraw from this contract within 30 days without giving any reasons. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or of the last good.

8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

8.4.1 Personalised Products;

8.4.2 Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, such as earrings and swimwear, or perfume if the film covering the perfume box has been broken.

9 How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form in the Schedule below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may choose one of the following options. The same contact options are also available in other cases of possible termination of the contract:

9.1.1 Phone or email or online. Call our Client Service or email us using the EMAIL US contact form in the Client Service section of our Website. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2 By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2 Gifts. If you use our Gift Service, only you may end the contract with us and not the recipient of the gift.

9.3 Returning products after ending the contract:

9.3.1 If you end the contract for any reason after products have been dispatched to you or you have received them, we provide a complimentary collection service and you must allow us to collect the item(s) you wish to return from your preferred address. Please call our Client Service team or email us by using the EMAIL US contact form in the Client Service section of our Website to arrange collection.

9.3.2 You must return the products in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed "Return Voucher" and the original invoice.

9.4 When we will pay the costs of return. We will pay the costs of return:

9.4.1 if the products are faulty or misdescribed;

9.4.2 if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

9.4.3 if you are exercising your right to change your mind by way of our complimentary collection service.

In all other circumstances you will have to bear the direct cost of returning the goods.

9.5 How we will refund you. If you withdraw from this contract pursuant to Condition 8.1.1 and 8.1.2, we shall reimburse to you all payments received from you, including the costs of delivery (if applicable, provided that we will not reimburse you for any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us if we impose any delivery charges in the future), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind pursuant to Condition 8.1.3, you are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For shoes in particular, we highly recommend that you try your Louis Vuitton shoes on a clean floor which would not alter the sole, such as a carpeted surface. Please note that the amount of the reduction could be equal to the full amount of the price if we are unable to sell the returned products because they do not meet our high standards of sale. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us the difference between the diminished value of the product and the amount that we refunded to you.

If we impose any delivery charges in the future, we will not refund the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.

10 Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due;

10.1.2 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Condition 10.1.2, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11 If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our Client Service Team or email us using the EMAIL US contact form in the Client Service section of our Website.

11.2 Your right to return rejected products. If you wish to exercise your legal rights to reject products pursuant to Condition 8.1.1, you must allow us to collect them from you. We will pay the costs of collection. Please call our Client Service Team, excluding public holidays or email us using the EMAIL US contact form in the Client Service section of our Website to arrange collection.

12 Our responsibility for loss or damage suffered by you

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation, product liability claims or gross negligence, or slight negligence regarding our main contractual obligations. To the extent permitted by law, we do, however, exclude our liability in other cases of damage caused by our negligence.

12.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13 Other important terms

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the substantive law of Singapore, with the exclusion of its conflict of laws principles and the United Nations Convention of Contracts for the International Sale of Goods.

The Schedule Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Louis Vuitton (Singapore) Pte. Ltd.

Post to: 391A Orchard Road #13-01 Ngee Ann City Tower A Singapore 238873
Send us an email: singapore@contact.louisvuitton.com or using our EMAIL US contact form in the CLIENT SERVICES section of our Website.

Telephone: call our Client Service Team at +65 6788 3888 (local rate), Monday-Sunday 10:00am – 9:30pm (Including Public Holidays)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

 [*] Delete as appropriate

Malaysia

Our General Terms of Sale – last updated September 1st, 2019

1 These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, when you order via our website www.louisvuitton.com (our "Website") or by telephone using our Client Service team.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Applicable version of the terms. These terms are applicable for the respective order you make when accepting them. We reserve the right to amend these terms in the future in our sole discretion. You will need to accept the potential future version of the terms for any potential future orders you make. Future amendments have, however, of course no impact on any orders placed or contracts already concluded.

1.4 Contract language. The language of the contract is English.

2 Information about us and how to contact us

2.1 Who we are. We are Louis Vuitton (Malaysia) Sdn. Bhd. Our registered office is Level 21, Suite 21.01 The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, Wilayah Persekutuan and we are registered under company number 158489-U. 


2.2 How to contact us. Should you require information or help, please contact our Client Services Team at 1300 888 586 (Toll-Free), Monday-Sunday 10:00am – 9:30pm (Including Public Holiday) or by sending us an email using malaysia@contact.louisvuitton.com or our EMAIL US contact form in the CLIENT SERVICES section of our website.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails and SMS. When we use the words "writing" or "written" in these terms, this includes emails and SMS.

3 Our products

3.1 Information about our products. Information about the range of products sold via our telephone order service or via our Website is available, with product references, in all Louis Vuitton stores and on our Website.

3.2 Personalised Products. In these terms, where we refer to “Personalised Products” we mean any goods made to your specifications or clearly personalised, for example, orders through our “Mon Monogram”, hot stamping service, or engraving service.

3.3 Please note that certain Personalised Products, such as "Mon Monogram" products may be ordered via our Website, but not via our telephone order service;

3.4 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, but only to the extent this is reasonable for you, particularly because such deviation is insignificant and objectively justified.

4 Placing orders and our contract with you

4.1 Placing orders. Our acceptance of orders is subject to availability. Orders can be placed as follows:

4.1.1 By telephone: Orders can be placed in English or other languages accepted by our Client Service team by calling 1300 888 586 (Toll-Free), Monday-Sunday 10:00am – 9:30pm (Including Public Holidays).

4.1.2 Via our Website: Orders can be placed through the Malaysia section of our Website.

4.2 We only deliver in Malaysia. Unfortunately, we do not deliver to addresses outside Malaysia, nor care of a hotel, PO Box addresses or to business premises.

4.3 You must be 18 or over. We only accept orders from customers aged 18 and over.

4.4 We only sell our retail products to final customers. Your order on our Website or by telephone must have no direct relationship with a business activity and must be strictly limited to your personal use. Therefore we may decide to refuse acceptance of orders of a too high quantity of any item delivered to the same purchaser and/or to the same postal address.

4.5 Making sure your personalisation details are accurate. If we are personalising products in accordance with details you have given us you are responsible for ensuring that these details are correct.

4.6 Your account with us: When placing an order for the first time, you may either check in as a guest or open an account with us. If you place a telephone order we will take the necessary details from you by telephone. Otherwise, all steps necessary for placing an order are detailed on our Website.

4.7 Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order.

4.8 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted it or when we actually start shipping the products to the delivery address, at which point a contract will come into existence between you and us. You are bound by your order for 14 days.

4.9 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or if the order is considered to be fraudulent or otherwise made in breach of these Terms of Sale. In such case, you will be notified in Writing and we will not charge you for the product(s).

4.10 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.11 Backorders.

4.11.1 Where Goods are identified on our Website as requiring "additional delivery time", you may still be able to add the Goods to your online shopping cart. Once you proceed through checkout, we will apply a pre-authorisation hold for the full purchase price. Please refer to Condition 5.7 below for details about payment for back orders.

5 Price and payment

5.1 Where to find the price for the product. The price of the product in Malaysian Ringgit (MYR) which includes sales and service tax ("SST") (and, except where otherwise stated on our Website or notified to you by telephone, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Condition 5.3 for what happens if we discover an error in the price of the product you order.

5.2 We will not provide SST-refund services. We do not provide SST-refund service for orders placed on our Website or by telephone.

5.3 What happens if we got the price wrong. It is always possible that, despite taking all reasonable care, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order at the correct price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

5.4 How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in Malaysia, or other payment methods as they become available from time to time by notice on our Website. We will place on our Website details of other payment methods as they become available from time to time. Payment must be made in Malaysian Ringgit (MYR). In case of a payment by bank transfer, we will send you Louis Vuitton’s bank details by email.

5.5 When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us. If we do not accept your order, we will refund any payments received within 14 business days.

We will inform you by email once the Products have been dispatched.

5.6 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), we will not accept your orders.

5.7 Payment for back orders.

5.7.1 Pre-authorisation holds. We require and apply a pre-authorisation hold for the full purchase price of your back order to your nominated payment credit card, or debit card if that is available through the online payment processor such as PayPal. The amount placed on hold will not be available to you during the period of the pre-authorisation hold. The hold will expire in accordance with your issuing bank's policy or when we complete the transaction and despatch the Products to you, whichever is earlier.

5.7.2 Maximum period of pre-authorisation holds. The maximum authorisation hold period varies depending on your payment method. These time periods are determined by your issuing bank and may change from time to time.

5.7.3 If a pre-authorisation hold expires before the Products are back in stock, we may not be able to complete the transaction and your order will be cancelled. We will use reasonable endeavours to notify you via email or telephone of this.

5.7.4 To the extent permitted by law, we accept no liability for any unavailability or delay relating to Products that are placed on back order.

5.7.5 Where Products placed on back order return to stock and the pre-authorisation hold has not expired, your nominated credit or debit card will be debited for the full purchase price and we will arrange for the Products to be delivered to you in accordance with these terms.

5.8 Security measures.


5.8.1 Payments through our Website are managed on-line with the relevant banking organisations through facilities offered by Adyen, a third party based in the Netherlands which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal data including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Adyen exclusively for the purposes of providing fraud screening services to us, as further detailed in our Privacy Policy. If you do not wish your personal data to be disclosed and used in this way, we will be unable to accept orders placed by you.

5.8.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal data supplied by you during the order process against appropriate third party databases. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that data You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

5.8.3 If an order placed by you is fraudulent or otherwise made in breach of this Terms of Sale, we are entitled to cancel the sale immediately, and in the event that any sums have already been debited to you, they will be refunded within 14 business days after such notification.

6 Providing the products.

6.1 Delivery costs. The costs (if any) of delivery will be as displayed to you on our website and before you place your order.

6.2 When we will provide the products. When we provide the products depends on what product you are buying:

6.2.1 For Personalised Products: "Mon Monogram" and "My LV World Tour" Personalised Products will be delivered within 8 weeks from the date payment is received in cleared funds;

6.2.2 For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of the price.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control and without negligence on our side, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of unreasonable delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 Click and Collect Service. If you choose to collect your order from one of our stores offering the Click & Collect service, you can collect the order from us at any time after the date we tell you in writing, during the opening hours of the relevant store. Please check the opening hours of our stores in the OUR STORES section on www.louisvuitton.com before making any journey. Please note that your order will be kept in-store for 15 days after which period, we are entitled to end the contract. In this case, the products will be returned to us and we will refund any sums you have paid to us for the cancelled order.

6.5 Click & Collect ID checks. When using our Click & Collect service, we carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you:-

6.5.1 You will be required to show your order delivery confirmation email, photo document such as a passport, Identity Card or photocard driving licence and the payment card used to pay for the order;

6.5.2 if you authorise someone to collect your order on your behalf, please make sure that they bring with them to the store, the delivery confirmation e-mail, your photo document, their own photo document and a letter of authorisation signed by you;

6.5.3 we regret that copies of the documents mentioned in Conditions 6.5.1 and 6.5.2 cannot be accepted.

6.5.4 we will make and keep copies of all photographic ID documents and we will take appropriate steps to keep your information secure.

If for any reason you do not wish to comply with the procedures set out in this Condition 6.5, we regret that you will not be able to use our Click & Collect service.

6.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note asking you to contact our Client Service team in order to arrange an alternative delivery date.

6.7 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Condition 10 will apply.

6.8 Delivery of gifts. In the case of a gift:-

6.8.1 you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of Condition 4.2 above;

6.8.2 if you choose our Click & Collect Service, the third party may collect the products from one of our stores offering the Click & Collect service, but the third party will need to provide the documents set out in Condition 6.5.1.

6.9 Your legal rights if we deliver products late. You have legal rights if we deliver any products late or we are late in making the products available for collection by you. If we miss the delivery or collection deadline for any products then you may treat the contract as at an end straight away and cancel your order for any of the products or reject products that have been delivered. If the products have been delivered to you, you must allow us to collect them from you. We will pay the costs of such collection.

6.10 Damage. If, at the time of delivery or collection by you, the packaging is damaged, please open the package in the presence of the carrier or store assistant (where you have chosen our Click & Collect Service) in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team as set out in Condition 2.2. If we deliver products to you and products are lost or damaged by our carrier you are entitled to your statutory rights, including warranty rights. Nothing in this Condition affects your statutory warranty rights.

6.11 When you become responsible for the products. The products will be your responsibility from the time we deliver them to the address you gave us or, if you choose to collect your products from one of our stores offering the Click & Collect service, when you collect them from us.

6.12 When you own products. You own the products on the later of the following:-

6.12.1 once we have received payment in full;

6.12.2 once the products have been delivered to you or collected by you using our Click & Collect Service.

7 Exchanging products

7.1 In addition to your legal rights, and your right to change your mind (withdrawal right) described in Condition 8, which all remain unaffected by this Condition 7, we operate an exchange policy for our customers in respect of items delivered (but not for Personalised Products), subject to the conditions below.

7.2 Within 30 days after the date of delivery, you may exchange the items in question by using one of the two methods below except in the case of perfume products where the exchange may only be made as described in Condition 7.2.2. Please note that products must be returned in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. In the case of perfume products which have been sealed for health protection or hygiene purposes, the seal on the crystal film covering the perfume box must not have been broken. You may:

7.2.1 use our complimentary collection service as described in Condition 9.3.1, but please note that no new delivery can take place until we have received the returned products from you;

7.2.2 exchange your products within our stores in Malaysia or abroad (but not in Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, Mongolia, the Dominican Republic, Russia, Thailand, Turkey, Ukraine and Vietnam. Special regulations apply in Korea and Taiwan) except that perfume products may be exchanged within our stores in Malaysia only.

7.3 We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes or in the case of perfume products which have been sealed for health protection or hygiene purposes, where the seal on the crystal film covering the perfume box has been broken. You must take reasonable care of products if you wish to exchange them. For shoes in particular, we recommend that you try your Louis Vuitton shoes on a clean floor which will not alter the sole, such as a carpeted surface.

7.4 Where products are exchanged, we will end the original contract and your payment will be applied to the sale for the new items. If the new sale is for a higher price, you must pay the difference in store or as described in Condition 5. We will not be able to provide the replacement products until we have received payment from you. If the new sale is for a lower price, we will refund you for the difference (but not for any delivery charges) by the method you used for payment.

7.5 If products are exchanged using our collection and delivery service, the new sale will be subject to these terms.

7.6 Please note that you may not exchange products which you have received as a result of a prior exchange, but this does not affect your legal rights.

8 Your rights to end the contract

8.1 Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Condition 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Condition 8.2;

8.1.3 If you have just changed your mind about the product, see Condition 8.3.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at Conditions 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are (by way of example, without limiting your statutory rights):

8.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.2 there is a risk that supply of the products may be unreasonably delayed because of events outside our control;

8.2.3 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).

8.3 Exercising your right to change your mind (withdrawal right). To ensure satisfaction of our customers, we allow you to withdraw within 30 days without giving any reasons. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or of the last good.

8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

8.4.1 Personalised Products;

8.4.2 Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, such as earrings and swimwear, or perfume if the crystal film covering the perfume box has been broken.

9 How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may choose one of the following options. The same contact options are also available in other cases of possible termination of the contract:

9.1.1 Phone or email or online. Call our Client Service or email us using the EMAIL US contact form in the Client Service section of our Website. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2 By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2 Gifts. If you use our Gift Service, only you may end the contract with us and not the recipient of the gift.

9.3 Returning products after ending the contract:

9.3.1 If you end the contract for any reason after products have been dispatched to you or you have received them, we provide a complimentary collection service and you must allow us to collect the item(s) you wish to return from your preferred address. Please call our Client Service team or email us by using the EMAIL US contact form in the Client Service section of our Website to arrange collection.

9.3.2 You must return the products in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed "Return Voucher" and the original invoice.

9.4 When we will pay the costs of return. We will pay the costs of return:

9.4.1 if the products are faulty or misdescribed;

9.4.2 if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

9.4.3 if you are exercising your right to change your mind by way of our complimentary collection service.

In all other circumstances you will have to bear the direct cost of returning the goods.

9.5 How we will refund you. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.6.1 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For shoes in particular, we highly recommend that you try your Louis Vuitton shoes on a clean floor which would not alter the sole, such as a carpeted surface. Please note that the amount of the reduction could be equal to the full amount of the price if we are unable to sell the returned products because they do not meet our high standards of sale. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2 As standard delivery is complimentary, we will not refund delivery costs if you choose to have the product delivered by Express or Premium delivery.

10 Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due and we have granted you a reasonable grace period;

10.1.2 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Condition 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11 If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our Client Service Team or email us using the EMAIL US contact form in the Client Service section of our Website.

11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract and any applicable laws. Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. We will pay the costs of collection. Please call our Client Service Team, excluding public holidays or email us using the EMAIL US contact form in the Client Service section of our Website to arrange collection.

12 Our responsibility for loss or damage suffered by you

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation, product liability claims, gross negligence, or slight negligence regarding our main contractual obligations.

12.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13 Other important terms

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Malaysian substantive law. If you are a consumer with your habitual residence in Malaysia, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

13.4 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you can submit a complaint to the Tribunal for Consumer Claims.

The Schedule Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Louis Vuitton (Malaysia) Sdn. Bhd.

Post to: Lot G26 A-C and G27, Ground Floor. Suria KLCC Kuala Lumpur City Centre

Send us an email: malaysia@contact.louisvuitton.com or using our EMAIL US contact form in the CLIENT SERVICE section of our Website.

Telephone: call our Client Service Team at 1300 888 586 (Toll-Free), Monday-Sunday 10:00am – 9:30pm (Including Public Holiday).

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

 [*] Delete as appropriate

New Zealand

Our General Terms of Sale – last updated September 1st, 2019

1 These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, when you order via our website www.louisvuitton.com (our "Website") or by telephone using our Client Service team.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Applicable version of the terms. These terms are applicable for the respective order you make when accepting them. We reserve the right to amend these terms in the future in our sole discretion. You will need to accept the potential future version of the terms for any potential future orders you make. Future amendments have, however, of course no impact on any orders placed or contracts already concluded.

1.4 Contract language. The language of the contract is English.

2 Information about us and how to contact us

2.1 Who we are. We are Louis Vuitton New Zealand Limited. Our registered office is C/- Powle & Hodson Limited, Level 2, 1 Broadway, Newmarket, Auckland, 1023 , New Zealand and we are registered under company number 515149.

2.2 How to contact us. Should you require information or help, please contact our Client Services Team on 0800 586 966 (Toll-Free), Monday-Friday 10:00am – 10:00pm (NZST); Saturday 11:00am – 9:00pm (NZST) and Sunday 11:00am – 8:00pm (NZST). Our sales advisors would be delighted to assist you with styling advice or gift suggestions.


You may also contact us using our EMAIL US contact form in the CLIENT SERVICE section of our website, or by sending us an email using newzealand@contact.louisvuitton.com or on Twitter at @LVServices.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails and SMS. When we use the words "writing" or "written" in these terms, this includes emails and SMS.

3 Our products

3.1 Information about our products. Information about the range of products sold via our telephone order service or via our Website is available, with product references, in all Louis Vuitton stores and on our Website.

3.2 Personalised Products. In these terms, where we refer to “Personalised Products” we mean any goods made to your specifications or clearly personalised, for example, orders through our “Mon Monogram”, hot stamping service, or engraving service.

3.3 Please note that certain Personalised Products, such as "Mon Monogram" products may be ordered via our Website, but not via our telephone order service;

3.4 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images, but only to the extent this is reasonable for you, particularly because such deviation is insignificant and objectively justified.

4 Placing orders and our contract with you

4.1 Placing orders. Our acceptance of orders is subject to availability. Orders can be placed as follows:

4.1.1 By telephone: Orders can be placed in English with our Client Service team by calling 0800 586 966 (Toll-Free), Monday-Friday 10:00am – 10:00pm (NZST); Saturday 11:00am – 9:00pm (NZST) and Sunday 11:00am – 8:00pm (NZST).

4.1.2 Via our Website: Orders can be placed through the New Zealand section of our Website.

4.2 We only deliver in New Zealand. Unfortunately, we do not deliver to addresses outside New Zealand, nor care of a hotel, PO Box addresses or to business premises.

4.3 You must be 18 or over. We only accept orders from customers aged 18 and over.

4.4 We only sell our retail products to final customers. Your order on our Website or by telephone must have no direct relationship with a business activity and must be strictly limited to your personal use. Therefore we may decide to refuse acceptance of orders of a too high quantity of any item delivered to the same purchaser and/or to the same postal address.

4.5 Making sure your personalisation details are accurate. If we are personalising products in accordance with details you have given us you are responsible for ensuring that these details are correct.

4.6 Your account with us: When placing an order for the first time, you may either check in as a guest or open an account with us. If you place a telephone order we will take the necessary details from you by telephone. Otherwise, all steps necessary for placing an order are detailed on our Website.

4.7 Order acknowledgement. We will acknowledge receipt of your order without delay by sending a confirmation email, but this confirmation email does not constitute acceptance of your order.

4.8 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted it or when we actually start shipping the products to the delivery address, at which point a contract will come into existence between you and us. You are bound by your order for 14 days.

4.9 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because we are unable to meet a delivery deadline you have specified, or if the order is considered to be fraudulent or otherwise made in breach of these Terms of Sale. In such case, you will be notified in Writing and we will not charge you for the product(s).

4.10 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5 Price and payment

5.1 Where to find the price for the product. The price of the product in New Zealand Dollar (NZD) which includes GST (and, except where otherwise stated on our Website or notified to you by telephone, delivery costs) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Condition 5.3 for what happens if we discover an error in the price of the product you order.

5.2 We will not provide GST-refund services. We do not provide GST-refund service for orders placed on our Website or by telephone.

5.3 What happens if we got the price wrong. It is always possible that, despite taking all reasonable care, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order at the correct price. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

5.4 How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in New Zealand, or other payment methods as they become available from time to time by notice on our Website. We will place on our Website details of other payment methods as they become available from time to time. Payment must be made in New Zealand Dollars (NZD). In case of a payment by bank transfer, we will send you Louis Vuitton’s bank details by email.

5.5 When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us. If we do not accept your order, we will refund any payments received within 14 business days.

We will inform you by email once the Products have been dispatched.

5.6 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), we will not accept your orders.

5.7 Payment for back orders.

5.7.1 Pre-authorisation holds. We require and apply a pre-authorisation hold for the full purchase price of your back order to your nominated payment credit card, or debit card if that is available through the online payment processor such as PayPal. The amount placed on hold will not be available to you during the period of the pre-authorisation hold. The hold will expire in accordance with your issuing bank's policy or when we complete the transaction and despatch the Products to you, whichever is earlier.

5.7.2 Maximum period of pre-authorisation holds. The maximum authorisation hold period varies depending on your payment method. These time periods are determined by your issuing bank and may change from time to time.

5.7.3 If a pre-authorisation hold expires before the Products are back in stock, we may not be able to complete the transaction and your order will be cancelled. We will use reasonable endeavours to notify you via email or telephone of this.

5.7.4 To the extent permitted by law, we accept no liability for any unavailability or delay relating to Products that are placed on back order.

5.7.5 Where Products placed on back order return to stock and the pre-authorisation hold has not expired, your nominated credit or debit card will be debited for the full purchase price and we will arrange for the Products to be delivered to you in accordance with these terms.

5.8 Security measures.

5.8.1 Payments through our Website are managed on-line with the relevant banking organisations through facilities offered by Adyen, a third party based in the Netherlands which enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal data including your name, email address, delivery details, telephone number, details of the order placed and credit card or other payment details will be disclosed and used by Adyen exclusively for the purposes of providing fraud screening services to us, as further detailed in our Privacy Policy. If you do not wish your personal data to be disclosed and used in this way, we will be unable to accept orders placed by you.

5.8.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal data supplied by you during the order process against appropriate third party databases. In performing these checks, personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that data. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

5.8.3 If an order placed by you is fraudulent or otherwise made in breach of this Terms of Sale, we are entitled to cancel the sale immediately, and in the event that any sums have already been debited to you, they will be refunded within 14 business days after such notification.

6 Providing the products

6.1 Delivery costs. The costs (if any) of delivery will be as displayed to you on our website or notified to you over the phone, before you place your order.

6.2 When we will provide the products. When we provide the products depends on what product you are buying:

6.2.1 For Personalised Products: "Mon Monogram" and "My LV World Tour" Personalised Products will be delivered within 8 weeks from the date payment is received in cleared funds;

6.2.2 For all other products: During the order process we will let you know when we will provide the products to you, and if no deadlines are given, within 30 days at the latest from order confirmation, subject to full payment of the price.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control and without negligence on our side, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of unreasonable delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 Click and Collect Service. If you choose to collect your order from one of our stores offering the Click & Collect service, you can collect the order from us at any time after the date we tell you in writing, during the opening hours of the relevant store. Please check the opening hours of our stores in the OUR STORES section on www.louisvuitton.com before making any journey. Please note that your order will be kept in-store for 15 days after which period, we are entitled to end the contract. In this case, the products will be returned to us and we will refund any sums you have paid to us for the cancelled order.

6.5 Click & Collect ID checks. When using our Click & Collect service, we carry out the following checks, which are necessary to make sure that the order is collected by you or someone authorised by you:-

6.5.1 you will be required to show your order delivery confirmation email, photo document such as a passport, Identity Card or photocard driving licence and the payment card used to pay for the order;

6.5.2 if you authorise someone to collect your order on your behalf, please make sure that they bring with them to the store, the delivery confirmation e-mail, your photo document, their own photo document and a letter of authorisation signed by you;

6.5.3 we regret that copies of the documents mentioned in Conditions 6.5.1 and 6.5.2 cannot be accepted.

6.5.4 we will make and keep copies of all photographic ID documents and we will take appropriate steps to keep your information secure.

If for any reason you do not wish to comply with the procedures set out in this Condition 6.5, we regret that you will not be able to use our Click & Collect service.

6.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note asking you to contact our Client Service team in order to arrange an alternative delivery date.

6.7 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Condition 10 will apply.

6.8 Delivery of gifts. In the case of a gift:-

6.8.1 you may arrange for products to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of Condition 4.2 above;

6.8.2 if you choose our Click & Collect Service, the third party may collect the products from one of our stores offering the Click & Collect service, but the third party will need to provide the documents set out in Condition 6.5.1.

6.9 Your legal rights if we deliver products late. You have legal rights if we deliver any products late or we are late in making the products available for collection by you. If we miss the delivery or collection deadline for any products then you may treat the contract as at an end straight away and cancel your order for any of the products or reject products that have been delivered. If the products have been delivered to you, you must allow us to collect them from you. We will pay the costs of or collection.

6.10 Damage. If, at the time of delivery or collection by you, the packaging is damaged, please open the package in the presence of the carrier or store assistant (where you have chosen our Click & Collect Service) in order to verify the condition of the products. In the case of delivery, where there is damage to the products, you should note the details on the delivery note and contact our Client Service team as set out in Condition 2.2. If we deliver products to you and products are lost or damaged by our carrier you are entitled to your statutory rights, including warranty rights. Nothing in this Condition affects your statutory warranty rights.

6.11 When you become responsible for the products. The products will be your responsibility from the time we deliver them to the address you gave us or, if you choose to collect your products from one of our stores offering the Click & Collect service, when you collect them from us.

6.12 When you own products. You own the products on the later of the following:-

6.12.1 once we have received payment in full;

6.12.2 once the products have been delivered to you or collected by you using our Click & Collect Service.

6.13 Backorders. Where products are identified on our website as requiring "additional delivery time", you may still be able to add the products to your online shopping cart. Once you proceed through checkout, we will apply a pre-authorisation hold for the full purchase price. Please refer to Condition 5.7 above for details about payment for back orders.

7 Exchanging products

7.1 In addition to your legal rights, and your right to change your mind (withdrawal right) described in Condition 8, which all remain unaffected by this Condition 7, we operate an exchange policy for our customers in respect of items delivered (but not for Personalised Products), subject to the conditions below.

7.2 Within 30 days after the date of delivery, you may exchange the items in question by using one of the two methods below except in the case of perfume products where the exchange may only be made as described in Condition 7.2.2. Please note that products must be returned in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. In the case of perfume products which have been sealed for health protection or hygiene purposes, the seal on the crystal film covering the perfume box must not have been broken. You may:

7.2.1 use our complimentary collection service as described in Condition 9.3.1, but please note that no new delivery can take place until we have received the returned products from you;

7.2.2 exchange your products within our stores in New Zealand or abroad (but not in Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, Mongolia, the Dominican Republic, Russia, Thailand, Turkey, Ukraine and Vietnam. Special regulations apply in Korea and Taiwan) except that perfume products may be exchanged within our stores in New Zealand only.

7.3 We will not accept products for exchange that are returned incomplete, damaged or soiled or without the original packaging, related accessories or instruction booklets, labels, protective covers and boxes or in the case of perfume products which have been sealed for health protection or hygiene purposes, where the seal on the crystal film covering the perfume box has been broken. You must take reasonable care of products if you wish to exchange them. For shoes in particular, we recommend that you try your Louis Vuitton shoes on a clean floor which will not alter the sole, such as a carpeted surface.

7.4 Where products are exchanged, we will end the original contract and your payment will be applied to the sale for the new items. If the new sale is for a higher price, you must pay the difference in store or as described in Condition 5. We will not be able to provide the replacement products until we have received payment from you. If the new sale is for a lower price, we will refund you for the difference (but not for any delivery charges) by the method you used for payment.

7.5 If products are exchanged using our collection and delivery service, the new sale will be subject to these terms.

8 Your rights to end the contract

8.1 Ending your contract with us. You may end your contract with us in the circumstances described below. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Condition 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Condition 8.2;

8.1.3 If you have just changed your mind about the product, see Condition 8.3.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at Conditions 8.2.1 to 8.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are (by way of example, without limiting your statutory rights):

8.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.2 there is a risk that supply of the products may be unreasonably delayed because of events outside our control;

8.2.3 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).

8.3 Exercising your right to change your mind (withdrawal right). You may withdraw from this contract within 30 days without giving any reasons. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or of the last good.

8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

8.4.1 Personalised Products;

8.4.2 Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, such as earrings and swimwear, or perfume if the crystal film covering the perfume box has been broken.

9 How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You may choose one of the following options. The same contact options are also available in other cases of possible termination of the contract:

9.1.1 Phone or email or online. Call our Client Service or email us using the EMAIL US contact form in the Client Service section of our Website. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2 By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2 Gifts. If you use our Gift Service, only you may end the contract with us and not the recipient of the gift.

9.3 Returning products after ending the contract:

9.3.1 If you end the contract for any reason after products have been dispatched to you or you have received them, we provide a complimentary collection service and you must allow us to collect the item(s) you wish to return from your preferred address. Please call our Client Service team or email us by using the EMAIL US contact form in the Client Service section of our Website to arrange collection.

9.3.2 You must return the products in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the duly completed "Return Voucher" and the original invoice.

9.4 When we will pay the costs of return. We will pay the costs of return:

9.4.1 if the products are faulty or misdescribed;

9.4.2 if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

9.4.3 if you are exercising your right to change your mind by way of our complimentary collection service.

In all other circumstances you will have to bear the direct cost of returning the goods.

9.5 How we will refund you. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.6.1 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For shoes in particular, we highly recommend that you try your Louis Vuitton shoes on a clean floor which would not alter the sole, such as a carpeted surface. Please note that the amount of the reduction could be equal to the full amount of the price if we are unable to sell the returned products because they do not meet our high standards of sale. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6.2 As standard delivery is complimentary, we will not refund delivery costs if you choose to have the product delivered by Express or Premium delivery.

10 Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due and we have granted you a reasonable grace period;

10.1.2 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Condition 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11 If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our Client Service Team or email us using the EMAIL US contact form in the Client Service section of our Website.

11.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. We will pay the costs of collection. Please call our Client Service Team, excluding public holidays or email us using the EMAIL US contact form in the Client Service section of our Website to arrange collection.

12 Our responsibility for loss or damage suffered by you

12.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation, product liability claims, gross negligence, or slight negligence regarding our main contractual obligations. We do, however, exclude our liability in other cases of damage caused in slight negligence.

12.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13 Other important terms

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.2 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by New Zealand law, with the exclusion of its conflict of laws principles and the United Nations Convention of Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in New Zealand, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.

The Schedule Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Louis Vuitton New Zealand Limited.

Post to: LV Customer Client Service, 56 Queen Street, Auckland 1010

Send us an email: newzealand@contact.louisvuitton.com or using our EMAIL US contact form in the CLIENT SERVICE section of our Website.

Telephone: call our Client Services Team at 0800 586 966 (Toll-Free), Monday-Friday 10:00am– 10:00pm (NZST); Saturday 11:00am – 9:00pm (NZST) and Sunday 11:00am – 8:00pm (NZST).

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following products [*]

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

 [*] Delete as appropriate

PRIVACY POLICY

SINGAPORE

The purpose of this Privacy Policy (the "Policy") is to describe how Louis Vuitton (Singapore) Pte Ltd., a Singaporean company with registered office at 391A Orchard Road #13-01 Ngee Ann City Tower A Singapore 238873 ("LV"), processes personal information about its clients and prospects in order to provide you with the best possible service.

Louis Vuitton Malletier and/or Louis Vuitton (Singapore) Pte Ltd. (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of LV web sites, LV apps, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages, in your jurisdiction.

1. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

For the purposes described in this Policy, LV may collect the following categories of personal information:

  • Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, or ID information necessary when you request a “click and collect” service in store.
  • Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us.
  • Demographic information like your gender and birthday.
  • Your image when you visit our stores (as CCTVS are in place), or Your voice when you call LV Clients Services (since your call may be recorded)
  • Preferences and interests which you choose to disclose in the course of your contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle)information, which may include health information, related to possible adverse effect caused by our cosmetic products.
  • Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.
  • Information about your purchases online or in stores. This could include the products you purchased and their prices.
  • If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.
  • If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour.
  • If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;
  • We may also collect information posted on third party websites or social media platforms about LV products and services, when necessary for the purposes defined hereunder.

  • Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our LV Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).
  • If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.
  • 2. HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

  • to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests to allow us to better serve you and respond to your needs.
  • to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you
  • for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity and to ensure the security of our activity online and offline.
  • to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.
  • for anti-counterfeiting purposes, and fight against illegal resale channels for LV products in violation of LV's general terms and conditions of sale and LV's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.
  • for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.
  • for analytics purposes, we may use your information to analyse the e-reputation of LV or Our products and to measure the effectiveness of our online or offline campaigns or events, to preserve LV's image and optimise our marketing campaigns.
  • other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.
  • 3. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

    We do not disclose or otherwise share your personal information We collect, except:

  • with Our parent and affiliated companies within Louis Vuitton Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world. A list of Louis Vuitton stores is available on our website;
  • with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites and service providers appointed by Us to deliver your products.
  • Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us.

    with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.

  • when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.
  • 4. TRACKING TOOLS AND USE OF COOKIES

    We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

    What type of cookies do we use?

  • Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.
  • Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.
  • We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.
  • We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.
  • Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies.
  • We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc).
  • Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.
  • We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account.
  • Acceptance of cookies

  • Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time.
  • You can manage cookies either here or by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.
  • Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using and are unable to determine information such as language, display settings or country of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.
  • How to manage cookie settings in your browser?

    Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.

    For Microsoft Internet Explorer 8.0 and above: 

    1. Go to "Tools" menu, then "Internet Options"
    2. Click on "Confidentiality"
    3. Select your preferred level of confidentiality 

    For Mozilla Firefox: 

    1. Go to "Tools" then "Options" menu
    2. Click on the "Privacy" settings
    3. Select your preferred option on the "Cookie" menu

    For Opera: 

    1. Go to "Files" > "Preferences"
    2. Click on "Privacy"
    3. Select your preferred options

    For Android browser: 

    1. Click on the upper right button
    2. Go to "Settings" then "Privacy & security menu"
    3. Select your preferred option

    For Dolphin Browser on Android: 

    1. In the Menu, go to "More" then "Settings"
    2. Select the "Privacy & security settings" menu
    3. Select you preferred option in the "cookies" menu

    For Safari on iOS: 

    1. In the "Settings" app, go to "Safari" menu
    2. Go to "Accept cookies" entry under "Privacy"
    3. Select your preferred option

    For Google Chrome:

    1. Click the Chrome menu on the browser toolbar
    2. Select “settings” then click “show advanced settings”
    3. In the "Privacy" section, click the “Content settings” button.
    4. In the "Cookies" section, you can change cookies settings

    If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

    5. TRANSFERRING YOUR PERSONAL INFORMATION

    • Information We collect about you may be transferred to, stored and processed in countries where a LV entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy. We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.
    • Some recipients may be located in countries which do not provide the same level of data protection as required under applicable law.
    • When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries. This may include entering into data transfer agreements or any other valid grounds for transfers under applicable law.
    • When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries by entering into data transfer agreements based either on the European Commission standards clauses (as they may be revised or replaced by the EU Commission) with such data recipients or the EU/US Privacy Shield or such other applicable regulatory requirements as it may be revised or replaced, or any other valid transfer mechanisms that may be available in the future.
    • You can obtain a list of the relevant third countries and copy of these safeguards upon request.

    6. RETENTION PERIOD

    • Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by LV for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

    • Data collected for the specific purposes defined in Article 2 will be stored only: For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by LV)
    • For the duration of your commercial relationship with LV and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services)
    • Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;
    • If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;
    • Your personal data are then anonymized or deleted

    7. YOUR RIGHTS

    • You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law.
    • You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.
    • You also have the right to lodge a complaint with the competent supervisory authority.
    • Our Data Protection Officer contact details are singapore@contact.louisvuitton.com. When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.
    • To exercise these rights, please contact us at singapore@contact.louisvuitton.com, and we will respond. We may refuse a request to exercise these rights where we are required or permitted to do so under applicable law.

    8. PROTECTING YOUR PERSONAL INFORMATION

    • We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.
    • However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

    9. CHILDREN

    • Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.
    • You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions
    • If we are notified (by contacting Us at "Contact Us") or learn that a minor below [sixteen years old] has submitted personal data to us through our media or otherwise, we will delete such personal information. 

    10. THIRD PARTY SITES

    • We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

    11. CHANGES TO THIS POLICY

    • Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

    12. CONTACT US

    • If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at singapore@contact.louisvuitton.com

    Last update on September 1st, 2019

    MALAYSIA (ENGLISH)

    The purpose of this Privacy Policy (the "Policy") is to describe how Louis Vuitton (Malaysia) Sdn. Bhd., a Malaysian company with registered office at Level 21, Suite 21.01 The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, Wilayah Persekutuan (“LV"), processes personal information about its clients and prospects in order to provide you with the best possible service.

    Louis Vuitton Malletier and/or Louis Vuitton (Malaysia) Sdn. Bhd. (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of LV web sites, LV apps, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages, in your jurisdiction.

    1. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

    For the purposes described in this Policy, LV may collect the following categories of personal information:

  • Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, or ID information necessary when you request a "click and collect" service in store.
  • Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us
  • Demographic information like your gender and birthday.
  • Your image when you visit our stores (as CCTVS are in place), or your voice when you call LV Clients Services (since your call may be recorded)
  • Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle) information, which may include health information, related to possible adverse effect caused by our cosmetic products.
  • Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.
  • Information about your purchases online or in stores. This could include the products you purchased and their prices.
  • If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.
  • If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour.
  • If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;
  • We may also collect information posted on third party websites or social media platforms about LV products and services, when necessary for the purposes defined hereunder.
  • Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our LV Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).
  • If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.
  • 2. HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

  • to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests to allow us to better serve you and respond to your needs.
  • to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you
  • for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity and to ensure the security of our activity online and offline.
  • to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.
  • for anti-counterfeiting purposes, and fight against illegal resale channels for LV products in violation of LV's general terms and conditions of sale and LV's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.
  • for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.
  • for analytics purposes, we may use your information to analyse the e-reputation of LV or Our products and to measure the effectiveness of our online or offline campaigns or events, to preserve LV's image and optimise our marketing campaigns.
  • other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.
  • 3. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH

    We do not disclose or otherwise share your personal information We collect, except:


    • with Our parent and affiliated companies within Louis Vuitton Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world;
    • with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites and service providers appointed by Us to deliver your products.
    • Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us;
    • with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.
    • when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.

    4. TRACKING TOOLS AND USE OF COOKIES

    • We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

    What type of cookies do we use?

    • Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.
    • Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.
    • We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.
    • We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.
    • Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies.
    • We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc).
    • Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.
    • We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account.

    Acceptance of cookies

    • Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time.
    • You can manage cookies either here or by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.
    • Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using and are unable to determine information such as language, display settings or country of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

    How to manage cookie settings in your browser?

    • Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.

    For Microsoft Internet Explorer 8.0 and more: 

    1. Go to "Tools" menu, then "Internet Options"
    2. Click on "Confidentiality"
    3. Select your preferred level of confidentiality 

    For Mozilla Firefox: 

    1. Go to "Tools" then "Options" menu
    2. Click on the "Privacy" settings
    3. Select your preferred option on the "Cookie" menu

    For Opera: 

    1. Go to "Files" > "Preferences"
    2. Click on "Privacy"
    3. Select your preferred options

    For Android browser: 

    1. Click on the upper right button
    2. Go to "Settings" then "Privacy & security menu"
    3. Select your preferred option

    For Dolphin Browser on Android: 

    1. In the Menu, go to "More" then "Settings"
    2. Select the "Privacy & security settings" menu
    3. Select you preferred option in the "cookies" menu

    For Safari on iOS: 

    1. In the "Settings" app, go to "Safari" menu
    2. Go to "Accept cookies" entry under "Privacy"
    3. Select your preferred option

    For Google Chrome:

    1. Click the Chrome menu on the browser toolbar
    2. Select “settings” then click “show advanced settings”
    3. In the "Privacy" section, click the “Content settings” button.
    4. In the "Cookies" section, you can change cookies settings
    • If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

    5. TRANSFERRING YOUR PERSONAL INFORMATION

    • Information We collect about you may be transferred to, stored and processed in countries where a LV entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy.
    • We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.
    • Some recipients are located in third countries which are considered as not providing the same level of data protection as the country in which you provided your information.
    • When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries. This may include entering into data transfer agreements or any other valid grounds for transfers under applicable law.
    • When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries by entering into data transfer agreements based either on the European Commission standards clauses (as they may be revised or replaced by the EU Commission) with such data recipients or the EU/US Privacy Shield or such other applicable regulatory requirements as it may be revised or replaced, or any other valid transfer mechanisms that may be available in the future.
    • You can obtain a list of the relevant third countries and copy of these safeguards upon request.

    6. RETENTION PERIOD

    • Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by LV for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

    • Data collected for the specific purposes defined in Article 2 will be stored only: For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by LV)
    • For the duration of your commercial relationship with LV and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services)
    • Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;
    • If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;
    • Your personal data are then anonymized or deleted

    7. YOUR RIGHTS

    • You may request access to the personal information we maintain about you. The request must be in writing in order to be effective. If you request such access, we will provide you with all the information as required by law on the purposes of the processing, categories of data processed, categories of recipients, data retention term, etc.).
    • You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death.
    • You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.
    • You can request the deletion of your Personal information (i) if your personal information is no longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent, (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to LV. LV will take reasonable steps to inform the other entities of the LV group of such erasure.
    • You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow LV to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish LV to keep your personal information because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but LV conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.
    • You also have the right to lodge a complaint with the competent supervisory authority.
    • When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.
    • When your information is processed to pursue our legitimate interests, you may object to such processing, if Our legitimate interest may be overridden by your interests and freedom.
    • To exercise these rights, please contact Our Client Services Team at malaysia@contact.louisvuitton.com or 1300 888 586 (Toll-Free), Monday-Sunday 10:00am – 9:30pm (Including Public Holidays), and we will respond.

    8. PROTECTING YOUR PERSONAL INFORMATION

    • We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.
    • However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

    9. CHILDREN

    • Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.
    • You must be at least eighteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions.
    • If we are notified (by contacting Us at "Contact Us") or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information.

    10. THIRD PARTY SITES

    • We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

    11. CHANGES TO THIS POLICY

    • Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

    12. CONTACT US

    • If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Our Clients Services Team by email at malaysia@contact.louisvuitton.com or 1300 888 586 (Toll-Free), Monday-Sunday 10:00am – 9:30pm (Including Public Holidays).

    Last updated on September 1st, 2019

    MALAYSIA (BAHASA MELAYU)

    Tujuan Dasar Privasi ini ("Dasar") adalah untuk menerang cara Louis Vuitton (Malaysia) Sdn. Bhd., sebuah syarikat Malaysia dengan pejabat berdaftar di Level 21, Suite 21.01, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur, Wilayah Persekutuan ("LV"), memproses maklumat peribadi pelanggannya dan prospek untuk memberikan perkhidmatan yang terbaik kepada anda.


    Louis Vuitton Malletier dan/atau Louis Vuitton (Malaysia) Sdn. Bhd. (selepas ini dirujukkan sebagai: "Kami") mengumpul, menyimpan, memproses, mengguna dan mendedah maklumat peribadi tentang anda berkenaan dengan penggunaan laman-laman web LV, aplikasi LV, kegunaan produk-produk bersambungan kami oleh anda (jika dan apabila ada), atau apabila anda mengunjungi kedai-kedai kami atau lawati laman media sosial kami, dalam negara anda.

    1. MAKLUMAT PERIBADI APAKAH YANG KAMI KUMPULKAN?

    Untuk tujuan-tujuan yang dinyatakan dalam Dasar ini, LV boleh mengumpul maklumat peribadi dalam kategori-kategori yang berikut:

    • Maklumat Pengenalan dan Hubungan (seperti nama, alamat, nombor telefon atau alamat e-mel), apabila anda sudi memberikannya misalnya untuk mendaftar akaun dalam talian atau mengisi kad maklumat pelanggan di kedai, untuk mengambil bahagian dalam suatu acara, untuk membuat pembelian, atau maklumat ID yang diperlukan semasa anda meminta untuk perkhidmatan "klik dan kumpul" di kedai.
    • Maklumat pembayaran: misalnya maklumat kad kredit, nombor akaun bank, butiran akaun Paypal atau maklumat pembayaran lain yang anda perlu berikan untuk menerima produk-produk atau perkhidmatan yang anda telah pesan daripada kami.
    • Maklumat demografi seperti jantina dan hari jadi.
    • Imej anda apabila anda melawati kedai kami (kerana CCTV telah dipasang), atau suara anda apabila anda memanggil Perkhidmatan Pelanggan LV (kerana panggilan anda mungkin dirakam).
    • Maklumat yang anda hantar atau paparkan di ruang awam, di laman sosial kami atau laman web, contohnya untuk ulasan produk.
    • Maklumat mengenai pembelian anda dalam talian atau di kedai. Ini mungkin meliputi produk-produk yang anda beli dan harga produk tersebut.
    • Sekiranya anda menggunakan laman-laman web kami, kami mungkin mengumpul maklumat tentang pelayar yang anda gunakan, dan tabiat pelayaran anda.
    • Sekiranya anda menggunakan aplikasi mudalh alih kami, kami mungkin mengumpul lokasi GPS anda, tertakluk kepada persetujuan anda apabila diperlukan. Kami juga mungkin memerhati kekerapan anda menggunakan aplikasi kami dan di mana anda memuat turunnya. Kami mungkin mengumpul maklumat tentang pelayar yang anda gunakan, dan tabiat pelayaran anda.
    • Sekiranya anda menggunakan produk-produk bersambungan kami, kami mungkin mengumpul maklumat tentang kepenggunaan produk-produk tersebut oleh anda (seperti ciri-ciri yang anda paling banyak gunakan dalam produk itu, atau maklumat tentang aras bateri), serta maklumat geolokasi jika diperlukan untuk memberikan perkhidmatan yang anda minta;
    • Kami juga mungkin mengumpul maklumat yang dipaparkan pada laman-laman web pihak ketiga atau platform-platform media sosial tentang produk-produk dan perkhidmatan LV, apabila diperlukan bagi tujuan-tujuan yang dinyatakan dalam Dasar ini.
    • Maklumat peribadi anda dikumpulkan sama ada secara langsung daripada anda (contohnya, jika anda membuat akaun di salah satu laman-laman web/aplikasi-aplikasi kami atau membuat pembelian atau berinteraksi dengan penasihat-penasihat pelanggan kami di kedai-kedai kami atau dengan Perkhidmatan Pelanggan LV kami), atau secara pasif daripada anda (contohnya, apabila menggunakan alat pengesan seperti kuki pelayar), atau daripada pihak-pihak ketiga (contohnya, melalui platform-platform media sosial).
    • Sekiranya anda memilih untuk tidak mengemukakan sebarang maklumat peribadi anda apabila diminta untuk melaksanakan kontrak atau apabila dikehendaki oleh undang-undang, anda tidak boleh menerima produk atau perkhidmatan yang anda pesan, atau mendaftar pada laman-laman web, aplikasi dan media lain kami.

    2. BAGAIMANAKAH KAMI MENGGUNAKAN MAKLUMAT PERIBADI ANDA?

    • Kami menggunakan maklumat yang diterangkan di atas untuk tujuan-tujuan yang dijelaskan pada masa pengumpulan atau dalam Dasar ini:
    • Untuk menambahbaikkan pemahaman kami mengenai minat dan kerisauan anda, dan untuk menambahbaikkan pemahaman kami mengenai penggunaan produk-produk kami oleh anda: kami mungkin menggunakan maklumat anda untuk memperbaikkan laman web, aplikasi dan produk/perkhidmatan kami. Kami mungkin menggunakan maklumat anda untuk mengubahsuaikan pengalaman anda dengan kami supaya selaras dengan keperluan anda dan untuk menyesuaikan aktiviti pemasaran kami untuk memenuhi keperluan dan minat anda kerana ia adalah dalam kepentingan sah kami untuk memberikan perkhidmatan yang lebih baik kepada anda dan untuk bertindak balas kepada keperluan anda.
    • Untuk menyediakan anda dengan perkhidmatan bersambungan kami, untuk memproses pesanan anda, bertindak balas kepada permintaan atau pertanyaan anda, dan mengurus aduan anda: contohnya, kami menggunakan maklumat anda untuk memproses pesanan dan menghantarkan produk anda. Atau, kami mungkin menggunakan maklumat anda untuk menghantar maklumat yang diminta kepada anda, atau untuk berkomunikasi dengan anda mengenai akaun anda atau hubungan kami: kami mungkin menghubungi anda mengenai perubahan laman web atau tentang pengemaskinian perkhidmatan. Kami juga mungkin menghubungi anda tentang maklum balas atau tentang Dasar ini atau terma laman web. Dalam kes sedemikian, maklumat anda diproses untuk melaksanakan kontrak yang kami ada dengan anda.
    • Untuk tujuan keselamatan: kami mungkin menggunakan maklumat untuk melindungi syarikat kami, pelanggan kami, sekutu kami, dan laman-laman web atau aplikasi kami daripada penipuan, kecurian atau sebarang salah laku yang boleh menjejaskan aktiviti kami kerana ini dalam kepentingan sah kami untuk memastikan keselamatan aktiviti kami dalam talian dan luar talian.
    • Untuk mengurus kesan buruk yang mungkin disebabkan oleh produk-produk kosmetik kami mengikut kewajipan undang-undang sebagai pengilang kosmetik
    • Untuk tujuan anti-pemalsuan, dan penentangan saluran jualan semula produk LV yang haram dan melanggar terma dan syarat jualan LV dan rangkaian pengedaran terpilih LV (dengan pemantauan secara khusus, kuantiti atau kekerapan produk yang dibeli), kerana ini dalam kepentingan sah kami untuk melindungi daripada pemalsuan dalam talian dan pengekalan rangkaian pengedaran kami.
    • Untuk tujuan pemasaran: kami mungkin menggunakan maklumat anda untuk menghubungi anda, tertakluk kepada persetujuan anda apabila bersesuaian, tentang produk-produk baru dan tawaran-tawaran istimewa yang kami berpendapat bernilai kepada anda.
    • Untuk tujuan analitik: kami mungkin menggunakan maklumat anda untuk membuat analisis mengenai e-reputasi LV atau produk-produk kami dan untuk mengukur keberkesanan kempen-kempen atau acara-acara dalam atau luar talian, kerana ini dalam kepentingan sah untuk mengekalkan imej LV dan mengoptimumkan kempen-kempen pemasaran kami.
    • Untuk tujuan lain-lain: kami menggunakan maklumat anda untuk mengekalkan transaksi dan rekod perniagaan yang lain untuk tujuan undang-undang, pengurusan dan audit. Kami juga menggunakaan maklumat untuk memenuhi keperluan undang-undang, insurans dan pemprosesan.

    3. MAKLUMAT PERIBADI ANDA DIKONGSI DENGAN SIAPA?

    Kami tidak akan mendedahkan atau mengongsi maklumat peribadi yang kami kumpulkan, kecuali:


    • Dengan syarikat induk dan syarikat bersekutu dalam Kumpulan Syarikat Louis Vuitton: hanya orang yang dibenarkan dan atas dasar perlu tahu untuk mengakses maklumat ini, untuk tujuan audit dalaman, pengeluaran bil atau pentadbiran dan untuk memberikan tahap perkhidmatan yang sama seluruh dunia;
    • Dengan pembekal-pembekal perkhidmatan dan agen-agen yang melaksanakan perkhidmatan bagi pihak kami: contohnya, kami berkongsi maklumat dengan vendor-vendor yang menghantar e-mel bagi pihak kami. Kami mungkin juga berkongsi maklumat peribadi dengan pembekal-pembekal perkhidmatan yang membantu kami mengendalikan laman-laman web kami dan pembekal-pembekal perkhidmatan yang dilantik oleh kami untuk menghantar produk-produk anda.
    • Tertakluk kepada persetujuan anda, dengan rakan kongsi perniagaan kami: contohnya kami akan mengongsi maklumat dengan pihak-pihak ketiga yang bersama-sama menaja suatu acara atau promosi dengan kami;
    • Dengan sesiapa pihak ketiga dalam sebahagian daripada penstrukturan atau penyusunan semula (termasuk pembubaran dan likuidasi). Ini termasuklah sekiranya kami bercantum dengan semua atau sebahagian daripada perniagaan kami atau aset dipindah, diserah hak atau dijual.
    • Apabila kami dikehendaki berbuat demikian oleh undang-undang atau apabila diperlu untuk mematuhi undang-undang yang berkenaan: contohnya kami mungkin berkongsi maklumat untuk bertindak balas kepada perintah mahkamah.

    4. ALAT PENGESANAN DAN PENGGUNAAN KUKI

    • Kami mungkin mengumpul maklumat tertentu melalui kuki, suar web dan cara automatik yang lain. Kuki adalah fail teks yang disimpan di ruang khusus cakera keras peranti anda, contohnya apabila anda melayari perkhidmatan dalam talian, apabila anda membaca e-mel atau menggunakan aplikasi mudah alih. Kuki membenarkan penghantar untuk mengenalpasti peranti yang menyimpannya sewaktu tempoh sah kebenaran, yang tidak melebihi 13 bulan.

    Kuki apa yang kami guna?

    • Sesetengah kuki mungkin berfungsi untuk mengumpul maklumat yang akan membolehkan kami untuk memudahkan pelayaran anda seperti pilihan bahasa, menghafal log masuk, atau menyimpan kandungan troli beli-belah atau senarai permintaan anda.
    • Kuki-kuki yang lain juga boleh mengumpul maklumat tentang tabiat anda dengan pengumpulan rujukan URLS (dari mana pelawat-pelawat kami datang, sepanduk-sepanduk mana yang diklik dan diarahkan ke laman web kami), halaman yang diakses, masa lawatan laman web tersebut. Maklumat sedemikian akan membolehkan kami untuk menambah baik laman web dan aplikasi kami, meningkatkan pemahaman kami mengenai produk dan perkhidmatan yang anda gemari, dan menawarkan komunikasi yang lebih disesuaikan dan/atau kandungan yang lebih disesuaikan pada laman web atau aplikasi kami.
    • Kami juga menggunakan kuki untuk analisis web untuk mengukur aktiviti laman web dan menentukan bahagian laman web yang paling banyak dikunjungi, dan oleh sebab itu ketampakan kandungan kami ditingkatkan.
    • Kami menggunakan kuki untuk memastikan keselamatan transaksi dalam talian/pembelian melalui cap jari peranti, yang membolehkan pengenalpastian aspek tertentu tentang peralatan yang digunakan untuk membuat pesanan.
    • Laman web atau aplikasi kami mungkin mengandungi kuki pihak ketiga (dihantar oleh agensi pengiklanan, pembekal analisis, dll) yang membolehkan mereka untuk mengumpul maklumat pelayaran peranti anda, termasuklah untuk mengukur kecekapan kempen pengiklanan dalam laman web pihak ketiga. Kuki pihak ketiga adalah tertakluk kepada dasar-dasar pihak ketiga tersebut. Dengan ini, kami memaklum anda mengenai tujuan kuki-kuki ini dan cara anda boleh mengurusnya, setakat yang kami sedari.
    • Kami mungkin membolehkan dalam laman web dan aplikasi kami kemungkinan untuk mengongsi kandungan dengan pihak ketiga atau memberitahu orang lain bahawa anda telah melayari laman web kami. Begitu juga akibatnya bagi contoh fungsi "Suka" dan "Kongsi" yang ditawarkan oleh platform rangkaian sosial ("Facebook", "Twitter", dll).
    • Rangkaian sosial yang menawarkan fungsi ini mungkin boleh mengenalpasti anda walaupun anda tidak menggunakan fungsi ini di laman web kami. Fungsi ini membolehkan platform rangkaian sosial untuk mengesan maklumat mengenai pelayaran anda di laman web kami sama ada akaun rangkaian sosial anda aktif semasa anda melayari laman web kami.
    • Kami tidak mengawal cara platform-platform ini mengumpul maklumat peribadi anda semasa anda melayari laman web kami. Kami menjemput anda untuk membaca Dasar Privasi rangkaian sosial ini untuk mengetahui cara mereka mengguna maklumat yang dikumpul (termasuk untuk tujuan-tujuan pengiklanan) melalui butang ini. Dasar-dasar Privasi ini boleh memberikan anda maklumat tentang cara untuk mengurus pilihan anda bagi akaun rangkaian sosial anda.

    Penerimaan kuki

    • Kecuali untuk kuki fungsi atau keselamatan, kegunaan kuki pada suatu Peranti bergantung pada pilihan pengguna, yang boleh dibuat dan diubahsuai secara bebas dan pada bila-bila masa.
    • Anda boleh mengurus kuki sama ada di sini atau dengan menetapkan pelayar anda untuk menerima atau menolak kuki di Peranti anda, sama ada di seluruh dunia atau kuki demi kuki. Penetapan yang anda buat mungkin akan mengubah kapasiti anda untuk melayari internet dan kadang-kala dapat mengubah keupayaan untuk mengakses perkhidmatan tertentu yang memerlukan kuki.
    • Begitu juga akibatnya jika kami atau salah satu rakan perniagaan kami tidak dapat mengenali jenis penyemak imbas yang digunakan oleh Peranti anda seperti bahasa, tetapan paparan atau negara sambungan. Kami tidak akan dipertanggungjawabkan atas akses perkhidmatan kami yang diminimumkan akibat kuki yang anda telah padamkan atau tolakkan sebelumnya. 

    Bagaimana mengurus penetapan kuki dalam penyemak imbas anda?

    • Setiap pelayar mempunyai sistem pengurusan kuki yang tersendiri, seperti yang diterangkan dalam menu "Bantuan" di pelayar anda, di mana anda akan disediakan dengan semua maklumat yang diperlukan tentang cara menetapkan pilihan anda. 

    Untuk Microsoft Internet Explorer 8.0 ke atas:

    1. Pergi ke menu "Alat", kemudian "Pilihan Internet"
    2. Klik pada "Kerahsiaan"
    3. Pilih tahap kerahsiaan pilihan anda

    Untuk Mozilla Firefox: 

    1. Pergi ke menu "Alat", kemudian menu "Pilihan"
    2. Klik pada tetapan "Privasi"
    3. Pilih pilihan anda dalam menu "Kuki"

    Untuk Opera: 

    1. Pergi ke "Fail" > "Keutamaan"
    2. Klik pada "Privasi"
    3. Pilih pilihan anda

    Untuk penyemak imbas Android: 

    1. Klik butang kanan yang teratas
    2. Pergi ke "Tetapan" kemudian "Menu Privasi & Keselamatan"
    3. Pilih pilihan anda

    Untuk penyemak imbas Dolphin pada Android: 

    1. Dalam Menu, pergi ke "Lebih" kemudian " Tetapan"
    2. Pilih menu "Tetapan Privasi dan Keselamatan"
    3. Pilih pilihan anda dalam menu "kuki"

    Untuk Safari pada iOS: 

    1. Dalam aplikasi "Tetapan", pergi ke menu "Safari"
    2. Pergi ke "Membenarkan Kuki" di bawah "Privasi"
    3. Pilih pilihan anda

    Untuk Google Chrome:

    1. Klik menu Chrome pada bar alat di penyemak imbas
    2. Pilih "Tetapan" kemudian klik "Paparkan tetapan terperinci"
    3. Dalam seksyen "Privasi", klik butang "Tetapan Kandungan".
    4. Dalam seksyen "Kuki-kuki", anda boleh mengubah tetapan kuki
    • Sekiranya anda mengongsi Peranti dengan orang lain dan Peranti mengendalikan beberapa pelayar, kami tidak boleh menjamin bahawa perkhidmatan yang disesuaikan dan iklan yang direka bentuk untuk berpadan dengan kepenggunaan peribadi Peranti oleh anda (jika perkhidmatan dan pengiklanan yang disesuaikan tersedia ada) akan secocok dengan penggunaan anda sendiri dan sebaliknya dengan orang lain. 

    5. PEMINDAHAN MAKLUMAT PERIBADI ANDA

    • Maklumat yang kami kumpul tentang anda mungkin dipindahkan, disimpan dan diproses dalam negara-negara di mana suatu entiti LV terletak untuk memastikan anda boleh bermanfaat daripada perkhidmatan yang lebih baik di mana-mana sahaja anda melawati kami dan untuk tujuan-tujuan yang diterangkan dalam Dasar ini.
    • Kami juga boleh memindah maklumat peribadi kepada pembekal perkhidmatan yang terlibat dalam penyelenggaraan laman web, aplikasi atau laman sosial kami atau apa-apa alat lain yang digunakan untuk memproses maklumat pelanggan atau prospek kami.
    • Sesetengah penerima terletak di negara dunia ketiga yang dianggap sebagai tidak memberikan tahap perlindungan data yang sama seperti negara di mana anda memberikan maklumat anda.
    • Apabila kami memindahkan maklumat, kami akan melindungi dan menyediakan perlindungan yang mencukupi untuk pemindahan maklumat peribadi anda kepada penerima di negara-negara tersebut dengan membuat perjanjian pemindahan data berdasarkan sama ada pada klausa piawaian Suruhanjaya Eropah (kerana ia boleh disemak dan digantikan oleh Suruhanjaya EU) dengan penerima data atau Perisai Privasi Kesatuan Eropah/Amerika Syarikat atau keperluan pengawalseliaan lain yang berkenaan kerana ia boleh disemak atau diganti, atau sebarang mekanisme permindahan sah yang mungkin tersedia ada pada masa akan datang.
    • Anda boleh mendapatkan senarai negara dunia ketiga yang berkaitan dan salinan perlindungan ini atas permintaan.

    6. TEMPOH PENGEKALAN

    Maklumat peribadi anda tidak akan disimpan dalam bentuk yang membolehkan anda dikenalpasti bagi tempoh yang lebih lama daripada tempoh yang diperlukan setakat yang munasabah oleh LV untuk mencapai tujuan-tujuan pengumpulan atau pemprosesan atau yang diterima pakai dalam undang-undang yang berkaitan dengan tempoh pengekalan data. Tempoh pengekalan data maklumat peribadi anda yang dikumpul oleh kami ditentukan mengikuti tujuan pemprosesan data berdasarkan kriteria-kriteria yang berikut:

    • Data yang dikumpul untuk tujuan-tujuan khusus ditakrifkan dalam Artikel 2 akan disimpan hanya: selama tiga (3) tahun sejak hubungan terakhir kami, jika anda adalah prospek (iaitu anda belum membuat sebarang pembelian dengan kami tetapi anda berminat dengan LV)
    • Untuk tempoh hubungan komersial dengan LV dan 10 tahun selepas itu, jika anda seseorang pelanggan (iaitu anda telah membuat pembelian produk atau perkhidmatan kami)
    • Data peribadi anda kemudiannya akan diarkibkan untuk digunakan: sekiranya berlakunya litigasi atau pertikaian bagi terma statut pembatasan yang berkenaan dengan tujuan yang berkaitan;
    • Sekiranya tindakan kehakiman dimulakan, maklumat peribadi boleh disimpan sehingga keakhiran tindakan tersebut, termasuk sebarang tempoh untuk rayuan, dan kemudian akan dipadamkan atau diarkibkan seperti yang dibenarkan oleh undang-undang;
    • Maklumat peribadi anda kemudiannya akan dinyah-kenalpastikan atau dipadamkan.

    7. HAK-HAK ANDA

    • Anda boleh meminta akses ke maklumat peribadi anda yang kami kekalkan. Permintaan itu mestilah dibuat secara bertulis untuk berkesan. Jika anda meminta akses sedemikian, kami akan memberikan anda semua maklumat yang dikehendaki oleh undang-undang untuk tujuan pemprosesan, kategori data yang diproses, kategori penerima, tempoh pengekalan data, dll.).
    • Anda juga boleh memberikan arahan am atau khusus mengenai cara data peribadi anda patut diproses dan digunakan, selepas kematian anda.
    • Anda juga boleh meminta kami membetulkan, mengubah, memadam, apa-apa maklumat yang tidak lengkap, sudah lapuk atau tidak tepat.
    • Anda boleh meminta untuk memadamkan maklumat peribadi anda (i) sekiranya maklumat peribadi anda tidak diperlukan untuk tujuan prmprosesan data, (ii) anda menarik balik kebenaran untuk pemprosesan data berdasarkan persetujuan yang eksklusif, (iii) anda membantah pada pemprosesan data, (iv) pemprosesan maklumat peribadi tersebut menyalahi undang-undang, (v) maklumat peribadi mesti dipadamkan untuk mematuhi kewajipan undang-undang yang terpakai kepada LV. LV akan mengambil langkah yang munasabah untuk memaklumkan entiti lain kumpulan LV mengenai pemadaman tersebut.
    • Anda boleh meminta penyekatan pemprosesan tersebut (i) jika terjadi ketepatan maklumat peribadi anda dipertandingkan untuk membolehkan LV memeriksa ketepatan tersebut, (ii) jika anda ingin menyekat maklumat peribadi anda daripada memadamkannya walaupun pemprosesan akan menyalahi undang-undang, (iii) jika anda ingin LV menyimpan maklumat peribadi kerana anda memerlukan untuk pertahanan dalam konteks tuntutan, (iv) jika anda membantah pemprosesan tetapi LV menjalankan penentusahan untuk memeriksa sama ada ia mempunyai alasan yang sah untuk pemprosesan sedemikian yang boleh menelungkupkan hak-hak anda.
    • Anda juga mempunyai hak untuk membuat aduan dengan pihak berkuasa yang cekap.
    • Apabila pemprosesan maklumat anda adalah berdasarkan persetujuan anda (misalnya apabila anda bersetuju untuk menerima bahan komunikasi), anda boleh menarik balik apa-apa kebenaran yang anda berikan kepada kami pada bila-bila masa, tanpa menjejaskan kesahan pemprosesan berdasarkan persetujuan anda sebelum penarik balikkan anda.
    • Apabila maklumat diproses untuk kepentingan sah kami, anda boleh membantah pemprosesan tersebut, jika kepentingan sah mungkin ditelungkupkan oleh minat dan kebebasan anda.

    8. MELINDUNGI MAKLUMAT PERIBADI ANDA

    • Kami akan menyediakan tahap perlindungan yang mencukupi untuk data peribadi dan memastikan bahawa langkah-langkah teknikal dan keselamatan organisasi yang sesuai disediakan untuk melindungi maklumat peribadi (termasuk pendidikan dan latihan kepada pekerja yang relevan)daripada pemadaman yang tidak sengaja atau kemusnahan yang menyalahi undang-undang, kehilangan atau perubahan yang tidak sengaja, pendedahan atau akses yang tidak dibenarkan, dan daripada semua pemprosesan lain yang menyalahi undang-undang.
    • Walaubagaimanapun, setakat mana internet tidak selamat sepenuhnya, kami tidak dapat menjamin bahawa apa-apa maklumat anda yang disimpan atau dihantar kepada kami akan selamat sepenuhnya. Kami menggalakkan anda untuk berhati-hati apabila menggunakan internet untuk mengakses laman-laman web, aplikasi atau laman sosial kami.

    9. KANAK-KANAK

    • Laman-laman web dan aplikasi kami tidak ditujukan kepada kanak-kanak. Kami tidak akan mengumpul maklumat peribadi yang boleh dikenalpasti dengan sengaja daripada kanak-kanak tanpa kebenaran ibu bapa atau penjaga mereka, kecuali dibenarkan oleh undang-undang berkenaan.
    • Anda mestilah berumur sekurang-kurangnya lapan belas tahun untuk memberikan kami maklumat peribadi anda dan lapan belas tahun untuk menglibatkan diri dalam transaksi di kedai atau laman web, atau aplikasi kami. Dengan membuat transaksi dengan kami, anda mengesahkan bahawa anda berumur sekurang-kurangnya lapan belas tahun dan bolehmembuat transaksi tersebut dan terikat secara sah oleh transaksi tersebut.
    • Sekiranya kami dimaklumkan (dengan menghubungi kami di "Hubungi Kami") atau mendapat tahu bahawa seorang budak bawah umur telah menyerahkan data peribadi kepada kami melalui media kami atau sebaliknya, kami akan memadamkan maklumat peribadi tersebut.

    10. LAMAN-LAMAN PIHAK KETIGA

    • Kami boleh meletakkan pautan ke laman atau perkhidmatan pihak ketiga yang kami tidak mengawal dan yang ditadbir oleh dasar privasi mereka. Dasar ini tidak dapat digunakan untuk laman-laman pihak ketiga tersebut. Kami menggalakkan anda untuk memeriksa dasar-dasar polisi untuk laman pihak ketiga yang anda lawati untuk mengetahui cara mereka mengendalikanmaklumat peribadi anda.

    11. PERUBAHAN KE DASAR INI

    • Dasar ini mungkin berubah dari semasa ke semasa untuk mencerminkan perubahan dalam pemprosesan maklumat peribadi anda oleh kami. Kami akan memberitahu anda tentang perubahan penting seperti yang dikehendaki oleh undang-undang. Kami akan memuatnaikkan salinan yang dikemaskini pada Laman ini. 

    12. HUBUNGI KAMI

    • Jika anda ingin kami mengemaskinikan maklumat atau pilihananda yang kami simpan, atau jika anda ada sebarang soalan tentang perlindungan maklumat peribadi anda sila hubungi Pasukan Perkhidmatan Pelanggan kami dengan menghantar e-mel ke malaysia@contact.louisvuitton.com.

    Dikemaskini pada September 1st, 2019

    NEW ZEALAND

    The purpose of this Global Privacy Policy (the "Policy") is to describe how Louis Vuitton New Zealand Limited, a New Zealand company with registered office C/- Powle & Hodson Limited, Level 2, 1 Broadway, Newmarket, Auckland, 1023, New Zealand ("LV"), processes personal information about its clients and prospects in order to provide you with the best possible service.

    Louis Vuitton Malletier and/or Louis Vuitton New Zealand Limited (hereinafter: "We", "Our", or "Us") collects, stores, processes, uses and discloses personal information about you in connection with your use of LV web sites, LV apps, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages, in your jurisdiction.

    1. WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

    For the purposes described in this Policy, LV may collect the following categories of personal information:

    • Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, or ID information necessary when you request a "click and collect" service in store .
    • Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us
    • Demographic information like your gender and birthday.
    • Your image when you visit our stores (as CCTVS are in place), or Your voice when you call LV Clients Services (since your call may be recorded)
    • Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle) information, which may include health information, related to possible adverse effect caused by our cosmetic products
    • Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.
    • Information about your purchases online or in stores. This could include the products you purchased and their prices.
    • If you use our web sites, we may collect information about the browser you are using, and your browsing behaviour.
    • If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour.
    • If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;
    • We may also collect information posted on third party websites or social media platforms about LV products and services, when necessary for the purposes defined hereunder.
    • Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our LV Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).
    • If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.

    2. HOW DO WE USE YOUR PERSONAL INFORMATION?

    We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:


    • to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests to allow us to better serve you and respond to your needs.
    • to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you
    • for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity and to ensure the security of our activity online and offline.
    • to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.
    • for anti-counterfeiting purposes, and fight against illegal resale channels for LV products in violation of LV's general terms and conditions of sale and LV's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.
    • for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.
    • for analytics purposes, we may use your information to analyse the e-reputation of LV or Our products and to measure the effectiveness of our online or offline campaigns or events, to preserve LV's image and optimise our marketing campaigns.
    • other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.

    3. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

    We do not disclose or otherwise share your personal information We collect, except:

    • with Our parent and affiliated companies within Louis Vuitton Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world;
    • with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites and service providers appointed by Us to deliver your products.
    • Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us;
    • with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.
    • when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.

    4. TRACKING TOOLS AND USE OF COOKIES

    • We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

    What type of cookies do we use?

    • Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.
    • Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.
    • We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.
    • We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.
    • Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies.
    • We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc).
    • Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.
    • We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account.

    Acceptance of cookies

    • Except for functional or security cookies, the use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time.
    • You can manage cookies either here or by setting your browser to accept or reject cookies on your Device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.
    • Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using and are unable to determine information such as language, display settings or country of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

    How to manage cookie settings in your browser?

    • Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.

    For Microsoft Internet Explorer 8.0 and above: 

    1. Go to "Tools" menu, then "Internet Options"
    2. Click on "Confidentiality"
    3. Select your preferred level of confidentiality 

    For Mozilla Firefox: 

    1. Go to "Tools" then "Options" menu
    2. Click on the "Privacy" settings
    3. Select your preferred option on the "Cookie" menu

    For Opera: 

    1. Go to "Files" > "Preferences"
    2. Click on "Privacy"
    3. Select your preferred options

    For Android browser: 

    1. Click on the upper right button
    2. Go to "Settings" then "Privacy & security menu"
    3. Select your preferred option

    For Dolphin Browser on Android: 

    1. In the Menu, go to "More" then "Settings"
    2. Select the "Privacy & security settings" menu
    3. Select you preferred option in the "cookies" menu

    For Safari on iOS: 

    1. In the "Settings" app, go to "Safari" menu
    2. Go to "Accept cookies" entry under "Privacy"
    3. Select your preferred option

    For Google Chrome:

    1. Click the Chrome menu on the browser toolbar
    2. Select “settings” then click “show advanced settings”
    3. In the "Privacy" section, click the “Content settings” button.
    4. In the "Cookies" section, you can change cookies settings
    • If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

    5. TRANSFERRING YOUR PERSONAL INFORMATION

    • Information We collect about you may be transferred to, stored and processed in countries where a LV entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy.
    • We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.
    • Some recipients are located in third countries which are considered as not providing the same level of data protection as the country in which you provided your information.
    • When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries. This may include entering into data transfer agreements or any other valid grounds for transfers under applicable law.
    • When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries by entering into data transfer agreements based either on the European Commission standards clauses (as they may be revised or replaced by the EU Commission) with such data recipients or the EU/US Privacy Shield or such other applicable regulatory requirements as it may be revised or replaced, or any other valid transfer mechanisms that may be available in the future.
    • You can obtain a list of the relevant third countries and copy of these safeguards upon request.

    6. RETENTION PERIOD

    • Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by LV for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

    • Data collected for the specific purposes defined in Article 2 will be stored only: For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by LV)
    • For the duration of your commercial relationship with LV and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services)
    • Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;
    • If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;
    • Your personal data are then anonymized or deleted

    7. YOUR RIGHTS

    • You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law.
    • You may also obtain a copy of any personal information that We hold about you in our records in a format compatible and structure to allow you to exercise your right to data portability when the processing is based on your consent or on the performance of an Agreement between you and Us.
    • You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death.
    • You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.
    • You can request the deletion of your Personal information (i) if your personal information is no longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent, (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to LV. LV will take reasonable steps to inform the other entities of the LV group of such erasure.
    • You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow LV to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish LV to keep your personal information because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but LV conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.
    • You also have the right to lodge a complaint with the competent supervisory authority.
    • When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.
    • When your information is processed to pursue our legitimate interests, you may object to such processing, if Our legitimate interest may be overridden by your interests and freedom.

    8. PROTECTING YOUR PERSONAL INFORMATION

    • We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.
    • However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

    9. CHILDREN

    • Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.
    • You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our store or websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions
    • If we are notified (by contacting Us at "Contact Us") or learn that a minor below [sixteen years old] has submitted personal data to us through our media or otherwise, we will delete such personal information

    10. THIRD PARTY SITES

    • We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

    11. CHANGES TO THIS POLICY

    • Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

    12. CONTACT US

    • If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at newzealand@contact.louisvuitton.com.

    Last updated on September 1st, 2019

    TERMS AND CONDITIONS OF USE

    This Web-Site (hereinafter the « Website ») is published by Louis Vuitton Malletier SAS, a company incorporated in France with a share capital of 21.119.700 Euros, registered with Paris Trade and Companies Registry under number 318 571 064, having its registered office located at 2 rue du Pont Neuf 75001 Paris, France. Tél : + 33 1 55 80 32 00

    version 1.5

    This Web-Site (hereinafter the « Website ») is published by Louis Vuitton Malletier SAS, a company incorporated in France with a share capital of 21.119.700 Euros, registered with Paris Trade and Companies Registry under number 318 571 064, having its registered office located at 2 rue du Pont Neuf 75001 Paris, France. Tél : + 33 1 55 80 32 00

    Publishing Director for the Website is: Michael Burke.


    The Website is hosted by Orange Business Services SA, with registered office located at 1, place des Droits de l’homme 93210 Saint-Denis La Plaine, France. Tél : +33 1 53 90 85 00


    Access to the Website and the use of its contents is subject to the conditions set out below. By accessing the Website, the visitor is deemed to have irrevocably accepted these terms and conditions of use and to have agreed to abide by them. If the visitor does not accept these terms, its only remedy is to discontinue use of the Website. 

    This Website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices and links contained in it or linked to it (together « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to, Louis Vuitton Malletier.

    Anyone accessing this Website is entitled to view any part of it for private and personal use. However, Content must not be used or reproduced (in whole or in part) for any other purpose including, without limitation, on or in connection with any other Website or publication, or for direct commercial gain.

    Louis Vuitton® products are sold exclusively through Louis Vuitton boutiques all over the world, or on the e-commerce section of the Website available solely within certain countries as further detailed on the Website. Contracts for the supply of goods or services formed through the Website are governed by separate terms and conditions of sale.

    Any purchase outside of these points of sale is entirely at the purchaser’s risk, in particular with regard to the authenticity of any such purchased items.

    Subject to the terms below, Louis Vuitton Malletier takes steps to ensure that the information accessed via the Website is accurate and up-to-date but can give no guarantee or warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. Louis Vuitton Malletier reserves the right to correct the Website content at any time without prior notice and without liability.

    Louis Vuitton Malletier cannot be held liable for:

    -    Any inaccuracy or omission in respect of the information or material provided on the Website by a third party
    -    Any inability to access the Website due to any third party act or action.

    The visitor hereby acknowledges that access to the Website may be interrupted at any time by Louis Vuitton for maintenance, security, or any other technical reason. Louis Vuitton will not be liable if for any reason the Website is unavailable at any time or for any period.

    Save for liability which Louis Vuitton Malletier cannot by law restrict or exclude, Louis Vuitton Malletier shall have no liability to visitors to the Website or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort, negligence or otherwise, even where Louis Vuitton Malletier has been advised of the possibility of the same whether resulting from access to the Website, inability to access the Website or any information or material directly or indirectly provided through the Website or otherwise. This does not affect any liability of Louis Vuitton Malletier for fraud or for death or personal injury arising from its negligence.

    Each visitor to the Website may, at his/her option, provide Louis Vuitton Malletier with personal information, in order for Louis Vuitton Malletier to better understand visitors’ expectations, and to provide information on Louis Vuitton products or services to visitors who have opted for receiving such information. If the visitor has notified Louis Vuitton Malletier that he/she does wish to receive any details of Louis Vuitton products or services, Louis Vuitton may contact the visitor by email, telephone or post to provide the visitor with details of Louis Vuitton products or services or any other information which Louis Vuitton Malletier believes may be of interest. The information may also be passed to other companies within the Louis Vuitton Group. The holding and using of information will be governed by the Data Protection Act 1998 and also by French law where this offers the visitor greater protection for his or her personal information.

    In accordance with French Law “Informatique et Libertés” n°78-17 of January 6, 1978, as modified by the law of August 06, 2004, the visitor may access his/her personal information and modify or delete it.  Each visitor may also refuse, at no cost, to be contacted by Louis Vuitton Malletier, in which case he/she will no longer receive details on Louis Vuitton products or services.

    Visitors may exercise the above mentioned rights by sending mail. 

    Cookies may be stored on visitors’ computers’ hard drives at the time of their connection to the Website. Cookies are small data text files that are used by websites to simulate a continuous connection to that site en enhance the visitor’s browsing experience, and will be necessary for visitors to complete their purchase session on e-commerce sections of the Website.  Visitors may set their browser to disable cookies.

    For Mozilla Firefox: 
    1. Go to "Tools" then "Options" menu
    2. Click on the "Privacy" settings
    3. Select your preferred option on the "Cookie" menu

    For Microsoft Internet Explorer: 
    1. Go to "Tools" menu, then "Internet Options"
    2. Click on "Confidentiality"
    3. Select your preferred level of confidentiality

    For Opera: 
    1. Go to "Files" > "Preferences"
    2. Click on "Privacy"

    For Android browser: 
    1. Tap on the upper right button
    2. Go to "Settings" then "Privacy & security menu"
    3. Select your preferred option

    For Dolphin Browser on Android: 
    1. In the Menu, go to "More" then "Settings"
    2. Select the "Privacy & security settings" menu
    3. Select you preferred option in the "cookies" menu

    For Safari on iOS: 
    1. In the "Settings" app, go to "Safari" menu
    2. Go to "Accept cookies" entry under "Privacy"
    3. Select your preferred option

    Security measures have been employed to ensure security and confidentiality of visitors’ data.  However, visitors acknowledge that Louis Vuitton does not control the transfer of data over telecommunication facilities including the Internet.  Therefore, Louis Vuitton Malletier warns visitors against any potential risk involved by the use of the Internet in this respect.  

    Hypertext links to the Website (other than other websites operated by Louis Vuitton Malletier) may only be included with prior written consent from Louis Vuitton Malletier, which may be withheld at any time.  Louis Vuitton Malletier has no responsibility for the content of such pages.

    Louis Vuitton hereby informs visitors that these general terms and conditions may be modified at any time. As soon as they are displayed online, each visitor who accesses the Website is deemed to have accepted these modifications without restriction.  It is therefore the visitor’s responsibility to read these terms and conditions prior to browsing the Website.

    These terms and conditions are governed by French law save in relation to the provision and use of personal information where the Data Protection Act 1998 will also apply. The French courts shall have sole jurisdiction over any claim related to or in connection with the use of this Website.